Lead Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Manager based in Canada.

• This role leads the post-sales customer journey for strategic accounts, helping customers maximize value, adoption, and long-term success.
• You will manage relationships across onboarding, training, professional services, technical support, renewals, expansion, and customer advocacy.
• Working closely with cross-functional teams, you will ensure customers receive clear guidance, timely support, and access to the right internal expertise.
• The position combines customer relationship leadership with technical and analytical thinking to address complex business and operational challenges.
• You will play a key role in driving software adoption, achieving measurable customer outcomes, and strengthening enterprise account performance.
• The role offers autonomy to develop solutions within established frameworks while collaborating across technical, commercial, and customer-facing functions.
• This is an opportunity to influence customer growth and retention within a technically sophisticated environment serving complex industrial sectors.