Lead, E-Commerce Fulfillment

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

The Lead, E-Commerce Fulfillment is responsible for leading day-to-day execution of assigned fulfillment workstreams (Batching, Picking/Packing, Shipping, or Inventory/Replenishment) to ensure orders are processed accurately, efficiently, and on time. This role acts as the primary point of contact for associates on shift, drives productivity and quality, and escalates operational issues as needed.

This is a hands-on leadership role requiring strong floor presence and the ability to coach, prioritize, and problem-solve in a fast-paced e-commerce environment.

Key Responsibilities

Operational Execution

Lead daily execution of assigned DTC fulfillment workstream

Assign labor, manage task prioritization, and balance workload throughout the shift

Ensure orders are processed in accordance with SLA, accuracy, and quality standards

Monitor backlog, throughput, and bottlenecks; adjust staffing as needed

Support batching and wave execution in coordination with batching associates

People Leadership

Provide on-the-floor direction, coaching, and feedback to associates

Train new hires and cross-train associates across fulfillment functions

Reinforce standard work, safety, and compliance expectations

Support performance management through real-time feedback and documentation

Serve as escalation point for associate questions and issues during shift

Quality & Accuracy

Ensure pick, pack, and ship accuracy standards are met

Support root cause analysis for errors, rework, and customer-impacting issues

Partner with Inventory team on discrepancies, shortages, and corrections

Maintain high standards for handling high-value or priority orders as required

Systems & Reporting

Use WMS (Extensiv) and related systems to monitor workflow and exceptions

Report shift performance metrics to Supervisor

Identify process gaps and recommend continuous improvement opportunities

Ensure accurate system transactions and adherence to SOPs

Collaboration & Escalation

Partner with Supervisor to execute daily labor plan

Coordinate with other Team Leads to balance cross-functional workload

Escalate risks impacting SLA, safety, or customer experience

Support special workflows as needed (e.g., peak volume, priority orders)

Required Qualifications

1–3 years of fulfillment, warehouse, or distribution experience

Prior lead, senior associate, or informal leadership experience preferred

Experience in DTC / e-commerce fulfillment strongly preferred

Ability to lead teams in a fast-paced, metric-driven environment

Strong communication and problem-solving skills

Comfort working on the floor for the majority of the shift

Preferred Qualifications

Experience with WMS systems (Extensiv preferred)

Experience in multi-shift operations

Familiarity with batching, wave planning, and inventory processes

Exposure to high-volume or high-accuracy fulfillment environments

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

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