Learning and Development Designer III

Work Location:

Markham, Ontario, Canada

Hours:

37.5

Line of Business:

Human Resources

Pay Details:

$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Design high quality, multi-approach blended learning and performance solutions on a variety of learning projects that support business strategic priorities, enable people strategies and impact key business measures.

Job Description

KEY ACCOUNTABILITIES

CUSTOMER

Design/ contribute to the design of learning and development programs, including instructional frameworks, content mapping, prototypes or drafts, narrative scripts and storyboards in various delivery methods

Demonstrate an understanding of business objectives to enable a blended development approach via design/ development / delivery / maintenance of a wide variety of learning and development solutions, programs and tools

Recommend the most effective blend of instructor–led, hands–on, and web–based learning to be used in a given solution

Implement and successfully deliver multiple concurrent projects of varying complexity, ensuring regular updates tracking tools

Ensure learner accessibility and principles of diversity and inclusion in designing a variety of learning solutions, leveraging established standards and templates where possible

SHAREHOLDER

Prioritize and manage own workload to meet SLA requirements for service and productivity

Act as a Subject Matter Expert with both practical and technical expertise in all areas of instructional design and development for all learning approaches

Deliver effective, planned and consistent SME and stakeholder engagement and deliverables, including regular and effective SME communications and updates, whether virtual or in person

Ensure projects and learning solutions meet quality standards and achieve success criteria while managing scope, risks and stakeholder engagement, and problem resolution

Ensure all learning solutions include both an appropriate evaluation & measurement plan and an agreed maintenance plan to enable both program impact and currency

Provide subject matter expertise in design, including knowledge of external best practices, emerging trends, and vendors; maintains best practices in areas of design; stays current in learning consulting and program evaluation and measurement

Take an enterprise approach to design, development, learning consulting and evaluation; ensures common content and learning structures are leveraged consistently and to the greatest extent possible, supporting customization of design only where there is a validated business need

Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships

Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

Support medium to high complexity projects and initiatives

Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas

Handle projects with a medium to high risk profile and medium complexity, which could include maintenance work

Act as a subject matter expert within their own area of specialty or a resource for others

Lead projects of moderate to complex risks and resource requirements; may lead end-to-end processes or functional programs

Use a balance of theoretical and practical methods to set standards and to contribute to new solutions and standards against which others will operate

Solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders

Typically reports to a Manager / Senior Manager

EXPERIENCE & EDUCATION

Undergraduate degree

Post graduate education in Adult Learning & Development preferred

5+ years related experience

Certification in Instructional Technology/Human Performance Technology preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

• Our Total Rewards Package
• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

• Additional Information:
• We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career