Logistics Coordinator

Logistics Coordinator

Location: Manchester, IA | In-Office (On-Site)

Schedule: Monday-Friday, 7:00 AM - 4:00 PM (or 7:30 am - 4:30 pm)

A growing transportation and mobile space solutions company in Eastern Iowa is seeking a Logistics Coordinator to help support both customers and internal operations teams.

This position plays an important role in helping ensure customers receive timely, responsive service while supporting logistics coordination, order management, and seasonal account activity. The ideal candidate thrives in a fast-paced environment, enjoys helping customers solve problems, and can effectively balance multiple priorities throughout the day.

This role provides support across customer service and logistics functions, helping maintain exceptional service for existing clients while assisting with seasonal spikes in business demand. During peak periods—including holiday retail seasons, fairs, festivals, and special events—this position helps ensure customers receive the same high level of service without disrupting ongoing support for established accounts.

If you enjoy being the person who enjoys variety, communicates well with customers and teammates, and can adapt quickly as priorities shift, this may be an excellent opportunity for you.

Key Responsibilities

Customer & Client Support

Serve as a primary point of contact for customer inquiries via phone, email, and internal systems

Assist customers with orders, scheduling requests, delivery updates, and service-related questions

Support long-term customer relationships through proactive communication and follow-up

Partner with sales representatives to ensure customer needs are addressed promptly

Resolve customer concerns professionally while identifying appropriate solutions

Logistics & Operations Support

Assist with coordinating deliveries, pickups, relocations, and service requests

Support logistics planning and scheduling activities

Maintain accurate customer, order, and service records

Communicate effectively with drivers, customers, and internal team members regarding schedule changes and service updates

Help ensure operational details are completed accurately and on time

Seasonal Account Coordination

Provide dedicated support for seasonal and event-driven customers during peak periods

Coordinate customer requests related to fairs, festivals, fireworks operations, holiday retail programs, and other seasonal projects

Assist with order intake, scheduling, and customer communications during high-volume periods

Help balance customer service demands while ensuring core customer accounts continue receiving exceptional support

Administrative Support

Maintain documentation, customer records, and operational reports

Assist with order entry and account maintenance

Utilize Microsoft Office and company software systems to track customer activity and operational details

Identify opportunities to improve efficiency and customer experience

SKILLS & QUALIFICATIONS

High School Diploma or equivalent required

3+ years of customer service, account coordination, logistics, dispatch, scheduling, or administrative support experience preferred

Strong customer service and communication skills

Excellent phone presence and professional demeanor

Strong organizational skills with the ability to manage multiple priorities simultaneously

Self-motivated and able to manage time effectively with minimal supervision

Strong problem-solving and critical-thinking skills

Comfortable working in a fast-paced environment where priorities can shift throughout the day

Proficient with Microsoft Office (Outlook, Excel, Word, Teams)

Ability to learn new software and technology systems quickly

Experience supporting transportation, logistics, rental, construction, service, or operations environments is helpful but not required

COMPENSATION & SCHEDULE

Pay: $22.00 - $26.00 per hour, depending on experience

Schedule Options:

Monday-Friday, 7:00 AM - 4:00 PM

Monday-Friday, 7:30 AM - 4:30 PM

This is a fully on-site position.

Who Will Be Successful in This Role?

The ideal candidate is someone who:

Enjoys helping customers and building relationships

Stays calm under pressure during busy periods

Can quickly shift between customer service and operational tasks

Takes ownership and follows through

Communicates effectively with customers, drivers, sales teams, and operations staff

Enjoys solving problems and finding solutions

Thrives when every day looks a little different