Managed Services Engineer (L3)

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.

What you'll be doing

• Primary Skills:
• NetApp FAS, EMC VNX, IBM StoreWize, HP, 3PAR, Azure Storage Account; Azure Backup, Recovery Services Vault, Netbackup, Tivoli Storage Management, CommVault, Acronis, VEEAM; Netbacukp

• Experience supporting enterprise class infrastructure.
• Backup/Media servers upgrades/deployment/support
• EMC Networker/AVAMAR, VERITAS NetBackup, Commvault, Barracuda & Rubrik
• PureDisk, Data Domain, MSDP
• Physical tape libraries (Such as IBM, Dell & Quantum)
• Familiarity with DPA to configure the reports (or similar reporting tools)
• Understanding of basic Layer2 and Layer 3 backup concepts relevant to respective backup tools.
• Backup Engineers play an important and significant role in the day-to-day operations and delivery of IT infrastructure for enterprise Backup environment. Expected to implement to desired standards and support the following elements of an Enterprise caliber IT stack: NetBackup, Networker, AVAMAR, Barracuda, Commvault and Rubrik backup technologies. Expected to know from a high level how all components of an enterprise IT stack work together and affect each other and have specialized knowledge and troubleshooting ability in at least 1 or more layers of the technology stack.
• Be able to effectively manage and work a ticketing support queue.
• Troubleshoot and assess performance issues using typical backup management tools.
• Effectively respond to critical customer outages related to hardware faults and software bugs within the infrastructure.
• Maintain new and/or existing environments including planning upgrades, tracking EOL dates and documenting inter-dependencies.
• Manage projects self-sufficiently and to 100% completion.
• Monitoring and troubleshooting the backup failures.
• Capacity monitoring of Disk pools
• Deploying backup infrastructure and configuring backup for the hosts
• Executing datacenter migrations and DR tests
• Effectively time track and report hours worked.
• Proactively address issues in the environment and provide resolution.
• Work with various vendors on problem tickets and drive vendors to resolution and root cause.
• Provide root cause analysis and log evaluation after outages.
• Create and manage necessary documentation including but not limited to system standards, run books, etc. Think creatively to provide solutions in the environment.
• Evaluating infrastructure readiness for new customer projects
• Participate in a weekend on call rotation.
• Additional Experience/Skillsets
• Scripting and Automation with PowerShell and Python
• Ability to work on cross-functional teams.
• Excellent oral and written communication skills, with the ability to communicate to various levels of management.
• Understanding including the ability to monitor, tune and troubleshoot the Microsoft systems.
• Strong analytical capabilities

Workplace type:

Hybrid Working

• Equal Opportunity Employer
• NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today