Manager - Agency Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager - Agency Services based in United States.

As Manager - Agency Services, you will lead and develop a team responsible for delivering efficient, compliant, and high-quality service to customers across multiple distribution channels. You will own team performance against KPIs and SLAs while identifying opportunities to improve productivity, workflows, and the overall customer experience. The role combines people leadership with operational oversight, process improvement, customer service, and workforce management. You will work across multiple sites and remote teams while supporting diverse products, systems, and business processes. The position also involves budget management, vendor relationships, compliance, training, and organizational initiatives. This is an opportunity to shape a high-performing service environment while driving meaningful operational improvements.