Manager, Customer Care - Support Team

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Customer Care - Support Team based in Canada.

• This role offers an opportunity to lead customer care operations within a complex utility environment while directly shaping service quality and team performance.
• You will manage and develop front-line customer care professionals, setting clear expectations and creating a culture of accountability, collaboration, and continuous improvement.
• Working across regulated and competitive services, you will help optimize contact center operations and strengthen the customer experience.
• The position combines people leadership, operational strategy, data-driven decision-making, and cross-functional collaboration.
• You will contribute to process improvements, strategic initiatives, and projects that influence long-term service delivery and operational efficiency.
• As a visible leader, you will work closely with internal stakeholders and external industry partners while adapting to evolving business and regulatory requirements.
• This is a full-time permanent opportunity offering meaningful leadership responsibility and career development within a unionized environment.