Manager, Customer Education & Enablement

Company Overview:

TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape.

We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside.

Culture is one of the most important things at TENEX.AI —explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work.

The ideal candidate will be able to work a hybrid in office schedule in our Overland Park,KS or Sarasota, FL office. TENEX will offer a paid relocation package for those open to relocation to either location.

THE OPPORTUNITY

This is a foundational role that will help build and grow Tenex’s learning and development offerings. That means writing the playbooks, launching and delivering training programs, defining what "good" looks like for how customers learn to get value from the platform and how our customer-facing teams stay sharp. You'll report directly to the VP of Customer Success and work alongside a tight team of CSMs, Field Delivery Engineers, and Implementation Engineers.

If you want to own a charter end-to-end, have a direct line to senior leadership, and see your work reflected in customer retention and CSM effectiveness metrics — this is the role.

WHAT YOU'LL OWN

Customer-Facing Live Training

Design, schedule, and deliver a catalog of live training sessions for customer stakeholders — from SOC analysts to security executives

Build and maintain a training calendar aligned to customer lifecycle stages (onboarding, adoption, expansion, renewal)

Develop session templates, facilitator guides, and post-session materials that can be reused and scaled

Track attendance, completion, and engagement; iterate based on feedback and outcome data

Self-Service Learning & Education

Architect and launch a scalable self-service education program — video content, knowledge base, certification tracks, or a formal LMS

Create on-demand content that maps to Tenex's four GTM motions and customer maturity levels

Partner with Product and Marketing to keep content current as the platform evolves

Define success metrics: content engagement, course completion, time-to-competency, and correlation to retention

Internal CSM & Field Enablement

Build the enablement muscle for Tenex's customer-facing team — onboarding programs for new hires, ongoing skills development, and product knowledge upskilling

Partner with organizational leaders to identify skill gaps and design targeted training to close them

Create internal toolkits: talk tracks, objection handling guides, capability briefs, and playbook walkthroughs

Instrument enablement effectiveness through leading indicators like ramp time, QBR quality scores, and manager assessment

Learning & Development Architecture

Design the foundational L&D operating model for Tenex as the company scales — governance, tooling, content taxonomy, and measurement framework

Make the build-vs-buy-vs-partner call on LMS and content tooling; own vendor evaluation and rollout

Create a content governance process to ensure accuracy, freshness, and brand consistency

Advise leadership on L&D investment priorities as headcount and customer count grow

WHAT WE'RE LOOKING FOR

Required

5+ years in a customer education, training, enablement, or instructional design role — ideally in B2B SaaS or enterprise tech

Demonstrated experience building education programs from scratch, not just inheriting and running existing ones

Ability to develop content across modalities: live facilitation, on-demand video, written knowledge base, certification frameworks

Strong written and verbal communication skills — you can translate technical concepts for a security analyst and strategic concepts for a CISO

Comfort with ambiguity and a bias toward action — you'll define the problem as often as you'll solve it

Data fluency: you know how to measure whether training is working and can build reporting that leadership trusts

Strongly Preferred

Experience in cybersecurity, MDR, SIEM/SOAR, or adjacent security operations domains

Experience building internal enablement programs for CS or sales teams

Familiarity with LMS platforms and content authoring tools

Track record of working cross-functionally with Product, Marketing, and Sales to align education strategy with company GTM

Prior experience in a high-growth startup or early-stage company where you had to build foundational systems

GROWTH PATH

This role is intentionally scoped as an IC today because we want someone who will own the craft first. As Tenex scales, the expectation is that this role grows into leading a team — whether that's a dedicated education team, a broader enablement function, or both. We'll evaluate that together based on business need and your performance. If you want to build something you can eventually lead, this is the right place.

WHY TENEX

Direct access to senior leadership — your work will be seen and valued at the top of the company

A company that is winning: AI-native MDR built on Google SecOps in a market that is growing fast

A CS org with strong leadership DNA — built by people who have operated at scale and know what good looks like

Real ownership: you will define the function, not just execute someone else's playbook

Competitive compensation, equity, relocation package and benefits