MANAGER OPERATIONS PROCESS

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

Manage store operations processes for specific area(s) of responsibility and manage projects focusing on process improvements that support the needs of the Pro Outside Sales field team . Provide input and resources, work with partners on the Pro Operations & Strategy Team and cross functional stakeholders to drive major process improvement initiatives for Home Depot.

Key Responsibilities:

• •Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• •Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
• •Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
• •Manage issues and roadblocks that arise related to their area of responsibility.
• •Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
• •Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
• •Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
• •Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
• •Maintain knowledge base regarding specific operations and processes within store operations
• •Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Direct Manager/Direct Reports:

• •Direct and indirect reports typically include 2-5 Business Analysts.
• •Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
• •Typically procedures for analyzing situations and making conclusions are very diverse.
• •Typically considers among many different options or procedures when solving problems.
• •Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• •Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• •Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Minimum Qualifications:

• •Must be eighteen years of age or older.
• •Must be legally permitted to work in the United States.

Preferred Qualifications:

• •PMI certification preferred.
• •3 years of retail experience or process management in related area.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

5

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

• •Strong business, functional and/or store knowledge for their area of responsibility
• •Leadership and management experience preferred
• •Strong operations, retail and/or field experience required
• •Ability to partner/communicate well with the field/stores
• •High sense of urgency in responding to field needs
• •Strong big picture; strategic thinking skills
• •Strong quantitative skills such as statistics and data analysis.