Manager, Sales

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Sales Manager

The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience.

Specific responsibilities include (but are not limited to) the following:

Achieve sales targets for the area of responsibility

Achieve customer service targets and resolve difficult customer issues

Recruit, select, hire and on-board the best talent

Lead, motivate, and retain a team of high-performing employees

Work in collaboration with other store managers to deliver seamless sales/service to customers

Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success

Model leadership behaviours that promote a culture of open communication, employee development and trust

Maintain all Health & Safety practices to code

Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc.

Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees

Lead team to develop, maintain and grow an active store client base

Implement customer relationship and Loyalty management programming

Serve as manager-in-charge (MIC) of the store as required

Maintain high standards of merchandise presentation at all times

Regularly evaluate inventory performance and develop strategies for improvement

Participate in and influence the development of store seasonal plans

Identify opportunities to drive business

Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs

Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service

Comply with all Health & Safety policies and requirements

Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

5 + years supervisory experience with accountability for driving sales

Proven track record of exceeding sales and profit targets

Early adopter / change initiator

Retail selling experience in a luxury environment preferred.

Entrepreneurial spirit

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Reason: Existing Vacancy

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :

$63,700.00 - $107,000.00 / 63.700,00$ - 107.000,00$ (per year / par an)

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.