Manager, Technical Operations

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Technical Operations based in United States.

As a Manager, Technical Operations, you’ll lead the processes that keep infrastructure work predictable, secure, and aligned with business priorities. You’ll own the intake, triage, prioritization, and scheduling of infrastructure service requests while ensuring strong governance and stakeholder visibility. The role combines technical operations leadership with direct people management, giving you responsibility for developing a team of Cloud Platform Engineers. You’ll work closely with platform engineering, information security, product, and business stakeholders to coordinate maintenance, security updates, and larger infrastructure initiatives. As part of an on-call rotation, you’ll help lead major incident response and drive post-incident improvements focused on reliability and operational resilience. This is an opportunity to modernize infrastructure operations through automation, data-driven processes, and AI-assisted tooling while supporting a 99.99% uptime target.