Market Operations Manager

Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

The Market Operations Manager is responsible for overseeing the operational and financial performance of an assigned single-family rental market. This role ensures operational efficiency, asset preservation, vendor accountability, and customer satisfaction by managing inspections, market operations, team performance, and financial oversight. The position collaborates closely with centralized and shared service teams to ensure homes meet company standards and ownership objectives while supporting profitability and leasing performance. The role requires strong leadership, financial acumen, operational oversight, and the ability to manage multiple priorities in a fast-paced environment.

Essential Job Functions

1. Functional Responsibilities

Monitor and analyze market-level financial performance, including P&L reviews, monthly variance reporting, and operational expense management

Schedule, perform, document, and review property inspections to ensure homes meet company standards and quality expectations

Review property conditions during the leasing process and communicate required improvements or repairs

Collaborate with pricing and leasing teams to support occupancy goals and optimize pricing strategies

Lead market-level response efforts related to emergencies, fraud activity, unauthorized occupants, inspections, or operational disruptions

Visit competitor properties and provide market condition feedback to leadership and internal teams

2. Operational / Departmental Support

Hire, train, mentor, and oversee Field Support teams to ensure operational effectiveness and accountability

Coordinate with shared service and centralized departments to maintain operational efficiency and customer satisfaction

Manage vendor performance, scheduling, quality control, and operational timelines

Prepare and present operational and financial reports to senior management

Ensure accurate documentation and reporting in accordance with company procedures and standards

Identify and implement process improvements to enhance operational performance and efficiency

3. Compliance & Risk Management

Ensure adherence to applicable federal, state, and local housing, fair housing, and property management regulations

Maintain awareness of local building codes, occupancy requirements, and permitting processes

Represent the company in interactions with municipalities, utilities, and legal proceedings when necessary

Identify operational risks and escalate concerns appropriately

Ensure inspections, documentation, and operational activities remain compliant with company policies and standards

4. Financial / Performance Accountability

Support market profitability through expense management, turnover oversight, and operational execution

Monitor key market metrics including days to lease, turnover downtime, customer satisfaction, and maintenance performance

Analyze budget variances and operational performance to identify improvement opportunities

Maintain accountability for market-level KPIs and financial performance objectives

Support asset preservation and operational efficiency initiatives across the assigned market

5. Leadership / Collaboration

Provide leadership, coaching, and accountability to field support and operational teams

Collaborate cross-functionally with Maintenance, Leasing, Finance, Shared Services, and other operational departments

Promote a customer-focused culture emphasizing resident satisfaction and operational excellence

Handle first-line escalations and operational concerns between departments and field teams

Participate in committees, engagement initiatives, and strategic operational planning efforts

6. Additional Responsibilities

Conduct regular field visits and inspections across assigned properties

Provide weekly updates regarding listed inventory conditions and pricing recommendations

Perform other duties as assigned to support operational and business objectives

Performance Expectations & K ey Metrics :

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

Audit inspection completion and compliance with company standards

Understanding and communication of monthly market financials

Days to lease and pre-leasing performance

Turnover downtime and cost management performance

Move-in maintenance issues maintained below target thresholds

Timely move-out coordination and resident communication

Completion of resident follow-up communication post move-in

Weekly reporting on listed inventory conditions and pricing recommendations

Customer satisfaction survey results and issue resolution responsiveness

Accuracy and timeliness of operational reporting and documentation

Required Qualifications

Education

Bachelor’s degree in Business , Real Estate, Property Management, or related field preferred

Equivalent operational leadership experience may be considered in lieu of degree

Experience

Minimum 5 years of property management or operations management experience required

Experience in residential real estate, property management, or single-family rental operations preferred

Prior leadership and team management experience required

Skills & Competencies

Strong leadership and team management abilities

Excellent financial analysis skills with understanding of P&L statements and NOI performance

Strong operational problem-solving and decision-making capabilities

Excellent customer service and stakeholder engagement skills

Strong organizational and time management skills

High attention to detail and ability to manage multiple priorities

Proficiency in Microsoft Office Suite and operational software platforms

Strong technology aptitude with the ability to learn and adapt to new systems quickly

Strong written and verbal communication skills

Ability to work collaboratively across departments and operational teams

Valid driver’s license, proof of insurance, and reliable transportation required

Ability to work both remotely and in the field as operational needs require

Preferred Qualifications

Experience in single-family rental (SFR) or build -to-rent (BTR) operations

Knowledge of residential maintenance operations and vendor management practices

Experience managing operational budgets and financial reporting

Familiarity with leasing operations, pricing strategy, and occupancy management

Experience implementing operational process improvements and KPI reporting frameworks

Advanced proficiency in Excel and operational reporting tools

Why work for Maymont Homes?

Our Mission - " We Positively Impact the Lives in the Communities We Serve ." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work® - Our people