Medical Receptionist

Description

Carolina Digestive Health Associates is seeking a full time Medical Receptionist for its Pineville office to promote the efficient delivery of patient care services. The ideal candidate is a detail-oriented, reliable team player who serves as the first point of contact for patients and visitors and consistently provides a professional, welcoming experience.

Essential Duties

The successful candidate must be able to perform the essential duties satisfactorily, including:

• •Welcome and check in patients and vendors promptly upon arrival.
• •Collect, verify, and scan insurance cards, government-issued IDs, and required documents into the EHR.
• •Update and confirm patient demographics, insurance details, and other necessary information.
• •Obtain required signatures for forms, authorizations, and consents via iPad or paper as needed.
• •Ensure HIPAA consent and financial forms are completed and uploaded to the EMR.
• •Process patient payments, manage outstanding balances, and assist with payment arrangements.
• •Verify insurance eligibility and confirm appointments prior to visits.
• •Schedule follow-up appointments during checkout.
• •Provide patients with lab orders when applicable.
• •Reconcile petty cash and balance funds against reports.
• •Answer incoming calls according to established standards and assist with patient inquiries.
• •Prepare charts for upcoming appointments, including document scanning and pathology report filing.
• •Send portal invitations to all patients.
• •Distribute office visit recall notifications to patients.
• •Reschedule appointments as needed due to template or schedule changes.
• •Monitor and manage RightFax daily.
• •Participate in monthly TEAMS meetings, including at least one in-person meeting annually.
• •Respond promptly to TEAMS and email communications while on duty.
• •Travel to other clinic locations as directed by the supervisor.
• •Comply with HIPAA, OSHA, AAAHC, and infection control guidelines.
• •Prioritize patient safety and confidentiality at all times.
• •Maintain a clean, organized lobby and waiting area.
• •Follow all established safety protocols.
• •Perform additional duties as assigned.

Requirements

Requirements

• •Experience working in a specialty practice is strongly preferred. Ability to multi-task in a fast-paced environment.
• •High school diploma or GED required.
• •Preferred: At least one year of experience in customer service, a medical office, administrative support, or a related field.
• •Strong communication and customer service skills.
• •Commitment to delivering high-quality service while supporting the organization’s mission and values.
• •Ability to multitask effectively in a fast-paced clinical environment.
• •Strong attention to detail and accuracy.
• •Proficient in Microsoft Office with the ability to quickly learn medical software systems.
• •Skilled in prioritizing tasks and managing multiple responsibilities simultaneously.
• •Demonstrates professionalism, teamwork, and dependability.
• •Maintains consistent punctuality and reliable attendance.