Medical Support Assistant (Office Automation)

Summary

About the Position: This position is located in Fort Lee, Virginia at Kenner Army Health Clinic, Fort Lee Army Base. Be part of a team working toward the same goal of ensuring we do all we can to sustain Soldiers medical readiness. This is a Direct Hire Solicitation

Duties

• •Greet patients to verify nature of the visit and/or refer to appropriate personnel.
• •Maintain and monitor patient appointment schedules for the clinic/practice.
• •Type routine correspondence, progress reports, medical statements, memoranda and statistical reports using various automation systems and programs.
• •Receive phone calls to provide general hospital information.
• •Maintain appointment system to assist in scheduling various types of appointments for Primary Care Clinics and various Specialty Care Clinics.
• •Patient Education and assistance.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document Specialized Experience: One year of specialized experience which includes greeting patients in person or telephonically to determine patient eligibility; transcribing oral communication request into various office automation systems to complete patient chart; maintaining and uploading files pertaining to patient treatments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.