MEMBERSHIP CLERK

Description

Job Title: Membership Clerk

Hours: Part-Time; non-exempt employee

Schedule: Thursday 2:30PM-7:30 PM

Salary: $17.00 to $18.00 per hour

Department: Membership

Reports To: Membership Director

The purpose of this job description is to report the functions, requirements, working conditions, and office responsibilities of the Membership Clerk.

ESSENTIAL FUNCTIONS:

The Membership Clerk is responsible to provide regular clerical and administrative support to the Ludlow Community Center/Randall Boys & Girls Club (LBGC). Specific duties include, but are not limited to:

KEY RESPONSIBILITIES:

· Greet all members and visitors in a professional and courteous manner.

· Receive and check for accuracy and completion of membership program applications.

· Enter membership applications into the Vision database program daily.

· Prepare and issue all membership cards in a timely manner.

· Monitor visitor attendance, ensuring all visitors sign in accordingly.

· Maintain accurate daily records of membership and attendance information.

· Produce periodic statistical reports on membership applications, attendance, dues, fees, etc.

· Responsible for the daily collection of program fees presented at front desk, providing a receipt to member for payments, compiling daily deposit and completion of deposit slip.

· Answer phones promptly and professionally, provide requested information, forward caller to voicemail to leave a detailed message, or transfer to staff with caller info as requested.

· Maintain electronic and hard copy filing systems while making sure they are accurate, timely, and easily retrieved as needed.

· Check voicemail daily and respond to or forward any messages as necessary.

· Contact any members that are not in regular attendance.

· Promote/Inform members, visitors, and parents of all the program options the Club has to offer.

· Maintain thorough knowledge of all activities within the building and answer questions that may be directed with reference to the Clubs policies and procedures.

· Make photocopies or scans of documents as required.

· Communicate to supervisor any pertinent contact from family, school, or significant others.

· Follow policies and procedures in responding to emergencies and/or safety issues.

· Promote and participate in open and effective communication and support with the team.

· Attend and prepare for all required meetings such as staff meetings, in-service meetings, monitoring meetings and required staff training.

· Treat all clients, parents, guardians, co-workers, supervisors and people in the community with respect and dignity.

· Support other projects as needed.

· Completes any additional assignments as requested by the management staff.

Working conditions:

Fast paced work environment; flexibility to working schedules may be required due to changing business demands. General office conditions are the standard work environment (standing, sitting, and walking). An equal opportunity employer and a smoke, drug and alcohol free workplace.

Requirements

MINIMUM JOB REQUIREMENTS: Education/Experience: High School diploma or GED with at least one (1) year of office clerical experience is required.

Skills/Knowledge :• Strong scheduling and/or prioritizing skills with strong proficiency with data entry • Ability to handle multi-phone lines effectively • Proven ability managing multiple priorities; strong organization, detail and process management orientation • Working knowledge of office machines and equipment, e.g. fax machines and photocopiers • Strong proficiency with computers, data base entry and with full Microsoft Office suite, email, and internet • Proven ability to handle moderate math problems, including addition, subtraction, multiplication and division skills; perform percentage discount calculations.• Excellent written and verbal communication skills; above average interpersonal skills • Ability to read, analyze, and interpret data and information and apply appropriate judgment • Passion for providing extraordinary customer service and work with people at all levels • Demonstrated ability to work independently with supervision: ability to make decisions independently • Honesty, integrity and operating as a team player are critical to this organization • Exercise good judgment and maintain confidentiality of critical and sensitive information, records, and reports. • Understand, interpret, and apply general administrative and departmental policies and procedures. • Ability to work well independently and in a team environment • Ability to balance multiple assignments and adjust direction and priorities within fast paced and multi-faceted work environment • Report to scheduled shift consistently and on time. • Follow policies, procedures and rules of the organization. • Maintain high program standards. • Be a strong advocate for the Club being a positive place to be.