Mental Health Support Worker

Mental Health & Disability Support Workers

Wollongong, NSW

We are seeking experienced Mental Health & Disability Support Workers to support participants with complex mental health needs across the Wollongong region.

Applicants must have availability for shifts ranging between 4-10 hours per day.

About the Role

You will be supporting participants with complex mental health conditions, including:

Co-occurring alcohol and drug use

Psychosocial disability and complex behavioural needs

Children with ASD

Non-verbal support

Support will involve working in dynamic environments where participants may experience distress, emotional dysregulation, or periods of mental health deterioration.

Key Responsibilities

Provide person-centred mental health support in line with individual care plans

Supervise and prompt medication administration in accordance with protocols

Implement Positive Behaviour Support Plans (BSPs), including proactive and reactive strategies

Use de-escalation techniques, low-arousal communication, and emotional regulation skills during periods of distress

Work confidently in environments where substance use may be present, applying harm-minimisation approaches and professional boundaries

Recognise early warning signs and follow escalation pathways, including contacting emergency services when required

Maintain accurate, objective documentation including case notes, incident reports, and handovers

Communicate effectively with the wider support team and management

Respect participant choice and control, including the right to refuse support

Assistance with personal care and manual handling when required

Assist with daily living tasks to promote independence

Essential Requirements

Demonstrated experience supporting individuals with complex mental health needs, ASD, AOD, and/or behavioural challenges

Strong emotional regulation skills and calm, professional communication style

Experience implementing Behaviour Support Plans and following safety protocols

Ability to work independently and within a team in high-pressure environments

NDIS Worker Screening Check (or willingness to obtain)

First Aid & CPR (or willingness to obtain)

Valid Driver’s License and reliable vehicle (mandatory)