Mid-Morning to Early-Afternoon Ice Arena Monitor

Description

Ice Arena Desk Check In Monitor

QUALIFICATIONS:

• •Strong leadership, problem-solving, and organizational skills to effectively manage the ice arena environment.
• •Highly alert, attentive, and responsible, ensuring the safety and compliance of all patrons.
• •Strong communication and interpersonal skills to engage with customers, enforce policies, and address concerns professionally.

POSITION PURPOSE:

The Ice Arena Monitor is responsible for overseeing and maintaining a safe and organized environment in the ice arena during scheduled CHPRSA programming. This role requires proactive supervision, enforcement of facility policies, and exceptional customer service to ensure a positive experience for all patrons.

SPECIAL WORKING CONDITIONS:

• •Part-time, non-benefited position with flexible scheduling.
• •Shifts range from 2 to 6 hours and may fall into the following time slot:
• •8:00-3:00pm

Work involves exposure to cold temperatures inside the ice arena.

COMPENSATION & BENEFITS:

• •Hourly Wage: $12.50 – 14.51 per hour
• •Employee Perk: Free CHPRSA Family Membership

ESSENTIAL DUTIES & RESPONSIBILITIES:

• •Supervise the ice arena and ensure that only authorized individuals (paying patrons and approved coaches) enter Freestyle, Stick ‘n Puck, and Drop-In Hockey sessions.
• •Monitor the ice rink lobby and surrounding areas to maintain a safe and welcoming environment.
• •Provide exceptional customer service by assisting patrons, answering questions, and enforcing facility rules in a friendly and professional manner.
• •Address conflicts or policy violations in a calm and authoritative manner, escalating issues to management as necessary.
• •Ensure all participants check in before entering the ice and confirm that waivers or required payments have been completed.
• •Observe on-ice activities to ensure adherence to safety guidelines and proper rink etiquette.
• •Report maintenance concerns, safety hazards, or equipment malfunctions to management promptly.
• •Assist with basic facility upkeep , such as ensuring common areas remain clean and organized.

Requirements

EXPERIENCE & QUALIFICATIONS:Minimum Requirements:

• •Must be at least 18 years old to apply.
• •Ability to work independently while maintaining awareness of the surrounding environment.
• •Reliable and punctual, with a strong work ethic.

Preferred Qualifications:

• •Prior experience in customer service, recreation, or an ice arena setting is a plus.
• •Familiarity with ice rink activities such as hockey, figure skating, and freestyle sessions.

Training/Education/Certification:

• •First Aid Certification from the American Red Cross or American Heart Association (must be obtained before the hire date).
• •Applicants 18 years and older must pass a criminal background check before employment.