Office Manager

Over the past 30+ years, Rhode Island Primary Care Physician’s Corporation (RIPCPC) has grown to become the largest independent provider association of primary and pediatric care in the state, delivering exceptional care to over 200,000 Rhode Islanders. RIPCPC delivers support services that are essential to providing high quality, cost-effective medicine to patients, while also preserving community-based practices. In 2023, RIPCPC joined Akido Labs , becoming a key east coast hub for healthcare innovation within the Akido Care medical network.

Akido Care’s fast-growing medical network is known for its ability to integrate innovative technology into the healthcare infrastructure, relieving the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families.

We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team!

Job Title: Primary Care Office Manager

Schedule: Full-time: Monday – Friday /40hrs

JOB SUMMARY:

The Office Manager oversees all administrative operations for a single clinic location within the Rhode Island Primary Care Medical Group. This role ensures efficient front- and back-office operations, delivers exceptional patient experience, and supports seamless day-to-day clinic functions. Serving as the operational backbone of the practice, the Office Manager manages staff, workflows, and administrative systems to promote consistency, efficiency, and high-quality care delivery.

The Office Manager will comply with and uphold all Rhode Island Primary Care Medical Group (RIPCMG) policies, procedures, and regulatory requirements. This includes ensuring adherence to organizational standards, confidentiality and HIPAA guidelines, financial and billing protocols, human resource policies, and quality assurance initiatives. The Office Manager is responsible for implementing updates to policies as directed, maintaining documentation in accordance with organizational and legal standards, and fostering a culture of accountability and compliance within the clinic

Essential Duties and Responsibilities:

Front Office Management

Supervise front desk staff (receptionists, schedulers, patient service representatives)

Manage patient scheduling, appointment reminders, check-in/check-out processes, and phone systems

Ensure excellent customer service and patient satisfaction

Handle patient complaints and service recovery

Back Office Coordination

Oversee medical records, billing, and insurance verification processes

Coordinate with back-office staff on claims, authorizations, and follow-ups

Ensure accurate documentation and compliance with HIPAA regulations

Manage patient communications (results)

Staff Management:

Maintain staffing schedules to support smooth daily workflows and high-quality patient care.

Oversee periodic staff performance evaluations – including involvement in setting and recording progress on competencies, goals, training courses, and other key staff development initiatives.

Foster a team culture that reflects respect, accountability, and continuous improvement.

Operations & Workflow

Optimize office workflows and processes for efficiency

Maintain office equipment, supplies, and inventory

Coordinate facility maintenance and vendor relationships

Implement office policies and procedures (in collaboration with Rhode Island Primary Care Medical Group

Patient Experience & Quality Care

Promote a welcoming and supportive environment that prioritizes patient access, communication, and satisfaction.

Ensure patients receive timely, respectful, and coordinated care.

Manage patient experience, dispute resolution, and non-clinical patient correspondence.

Collaborate with the Quality and Performance team to improve satisfaction scores.

Collaborate with clinical staff to meet quality metrics in line with RIPCPC and value-based care initiatives.

Promote patient engagement tools such as patient portals and preventive care outreach.

Financial Management

Monitor office budget and control costs

Manage petty cash and office expenses

Process payroll for administrative staff

Track key performance metrics (collections, no-shows, productivity)

Ensure compliance with HIPAA, OSHA, state, and federal regulations.

Prepare for audits and inspections, including those related to payer contracts.

Maintain accurate and confidential patient and personnel records.

Maintain provider credentialing with payors.

Ensure full compliance with all contractual obligations established by the payors under the Sub-Capitation Agreements.

Quality & Population Health

Collaborate with RIPCPC’s Quality and Performance Specialist team to implement care gap closure QI initiatives, chronic disease management, and preventive care workflows.

Monitor performance on quality metrics, including HEDIS and ACO measures.

Technology & Reporting

Optimize use of Electronic Health Records (EHR) and practice management systems.

Participate in training and act as a practice super-user for technology platforms supported by RIPCPC.

Run and interpret performance and quality reports.

Implement workflow enhancements to meet data reporting and quality benchmarks.

QUALIFICATIONS:

Preferred Qualifications

Bachelor’s degree in healthcare administration, business, nursing, or related field required.

Exceptional written, oral, interpersonal, and presentation skills necessary to communicate with all levels of staff including physicians, clinical and administrative support teams, patients, visitors, and outside/contracted services.

Strong team orientation and willingness to work collaboratively.

Strong organizational skills.

Familiarity with healthcare concepts, practices, and procedures.

Familiarity and comfort working with physicians and clinical support staff.

Required Qualifications:

2 or more years of experience in a supervisory/practice management role within a clinical setting.

Passion for mentoring, working collaboratively, team development, and creating an unmatched patient

Problem-solving mindset, orientation, eagerness to identify gaps / opportunities and implement

practical solutions.

Track record of judgment skills and maturity.

Authorization to work in the United States.

Skills and Competencies:

Strong leadership and organizational skills with the ability to manage change effectively.

Excellent interpersonal and communication skills to work with patients, staff, physicians, and RIPCPC teams.

Familiarity with value-based care programs including BCBS and other payer incentive models.

Demonstrated knowledge of contractual agreements under BCBSRI Sub-Capitation programs.

Proficiency with EHR systems and Microsoft Office (Excel, Outlook, Teams, Word).

Ability to analyze reports and translate data into operational improvements.

Physical Requirements:

Occasional travel to RIPCPC headquarters in Cranston, RI or other network meetings may be required.

Standard business hours with occasional extended hours based on practice needs.

Prolonged periods sitting at a desk and using a computer.

Able to sit/stand/walk for long periods of time.

Must be able to lift 15 pounds at times.

Rhode Island Primary Care Physicians Corporation Overview:

Rhode Island Primary Care Physicians Corporation (RIPCPC) is a multi-specialty Independent Practice Association (IPA) of physicians located throughout the State of Rhode Island. RIPCPC, originally formed in 1994, currently represents over 150 primary care physicians (PCPs) from family practice, internal medicine and pediatric medicine. The IPA also represents over 200 specialty-care member physicians which include behavioral health, optometry and ophthalmology, g