Operations Engineer

About Critical Loop

Critical Loop is shaping the next generation of energy systems by building the integrated edge grid of the future. Specializing in advanced energy management and battery control systems, Critical Loop empowers businesses and communities to seamlessly unite distributed energy resources for faster, more reliable, and affordable grid access. With deep expertise in grid modernization and a passion for creating resilient, responsive energy solutions, Critical Loop drives innovation at the intersection of technology and energy.

Operations Engineer

Critical Loop | Full-Time | Multiple Openings

The Role

We are hiring an Operations Engineer to lead the deployment, operation, maintenance, and performance of our mobile BESS fleet. You will ensure safe and reliable field operations, drive rapid customer response, and maintain high system uptime across active sites.

You will also work closely with our controls and software teams to test and validate advanced control logic across diverse power applications. This is a hands-on, customer-facing role with direct impact on daily operations and product evolution. If you need close oversight to function or treat safety as secondary to speed, this is not the right fit.

What You'll Do

Manage fleet scheduling, dispatch, deployment, and retrieval to ensure reliable service delivery across active customer sites

Oversee site readiness, electrical connections, grounding, and system startup during deployments

Execute commissioning of battery energy storage and power systems in the field, safely verifying de-energized conditions before every touch

Develop and execute preventive and corrective maintenance plans to maximize fleet uptime

Lead hands-on troubleshooting of electrical, mechanical, battery, and power electronics issues independently using a structured diagnostic process

Serve as the primary escalation point for on-site and remote troubleshooting and customer support

Coordinate logistics, transportation, staging, and heavy equipment movement for deployments

Operate and test system control logic, state machines, and transitions between operating modes

Maintain accurate documentation on fleet status, maintenance activities, telemetry, and system performance

Communicate clearly with engineering teams on field findings and open issues, and with customers on status and resolution timelines

Provide on-call support in on-call rotation

Travel up to 50%

Must-Haves

Experience operating or supporting battery energy storage systems or similar power assets in the field

Hands-on experience with power electronics, electrical troubleshooting, and field maintenance

Has worked on 480V or higher systems and can safely verify de-energized conditions before every touch

Quality wiring, terminations, and ferrule work to a professional standard

Experience using backend or controls software to monitor and operate energy systems

Customer-facing experience and strong communication skills, including difficult conversations when systems are down or timelines slip

Comfortable managing work on a job site independently with minimal supervision

Familiarity with electrical safety practices and regulatory standards

Nice-to-Haves

Experience with BESS, UPS, inverters, DC infrastructure, portable switchgear, or microgrid systems

Experience with mobile or portable power systems and fleet management

Basic coding experience or familiarity with Python, Julia, R, or MATLAB

Experience writing or modifying site configurations and defining state transitions for deployed systems

Familiarity with fleet management systems or telemetry platforms

Familiarity with Modbus or similar industrial control protocols

Prior background in a startup or fast-scaling operations environment

Certifications in battery systems, heavy equipment operation, or electrical safety

Work Authorization We are not able to offer visa sponsorship for this role. Candidates must be authorized to work in the United States without sponsorship now or in the future.

At Critical Loop, we're committed to rewarding and supporting our team. Our benefits package includes equity ownership through stock options, giving you a stake in our success, along with comprehensive health coverage (medical, dental, and vision) through an HRA with a generous allowance. We also provide a retirement savings plan and unlimited paid time off so you can recharge and maintain work-life balance.

Critical Loop is an equal opportunity employer. We're committed to building a diverse team and creating an inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.