Operations Manager

Description

Job Description

At EDA, we specialize in final mile delivery for major retailers, focusing on large consumer goods such as appliances and furniture. With a mission to deliver best-in-class service from warehouse to doorstep, RAS combines technology, logistics expertise, and customer-first values to create seamless home delivery experiences across the U.S. We are now hiring in Richmond VA!1.

Position Summary:

The Operations Manager oversees day-to-day logistics, contractor performance, and service excellence in a high-volume delivery environment. This role is responsible for managing a team of supervisors and contractors, driving operational efficiency, and ensuring customer satisfaction through executional excellence.

Key Responsibilities:

• •Lead daily delivery operations, including routing, dispatch, load-out, and driver/contractor management.
• •Manage independent contractor relationships and ensure compliance with safety, service, and operational standards.
• •Monitor KPIs such as on-time delivery, customer satisfaction, claims, and productivity, taking corrective actions as needed.
• •Recruit, onboard, and train delivery contractors and support personnel.
• •Oversee scheduling, route planning, and inventory management in coordination with the warehouse team.
• •Resolve escalated delivery issues and customer complaints promptly and professionally.
• •Collaborate with the corporate team to implement new policies, technologies, and process improvements.
• •Maintain a culture of accountability, performance, and continuous improvement.
• •Ensure compliance with DOT regulations and all applicable safety protocols.

Qualifications:

• •Bachelor’s degree in Business, Logistics, Supply Chain, or related field preferred (or equivalent experience).
• •3+ years of experience in operations or logistics management, preferably in final mile/home delivery.
• •Proven ability to manage teams, contractors, and time-sensitive logistics.
• •Strong analytical, organizational, and leadership skills.
• •Proficient with logistics software, route planning tools, and Microsoft Office Suite.
• •Excellent communication and conflict resolution skills.
• •Familiarity with DOT and safety compliance regulations.
• •Must have a valid driver license

Job Type: Full-time

Benefits:

• •401(k)
• •401(k) matching
• •Dental insurance
• •Health insurance
• •Paid time off
• •Vision insurance