Operations Specialist

Key Responsibilities

The Operations Specialist is responsible for performing a wide range of operational processes including knowledge of a wide variety of software programs utilized throughout the company. The Operations Specialist will complete assigned projects of a wide range to support the Operations Manager. Must have an understanding and knowledge of software applications as well as procedures surrounding daily back-office activities including dashboards, management of reports, and is responsible for completion of activities related to the applicable EMRs utilized by all service lines.

In this role you will be responsible for:

Accountable for processing report requests, analyzing data, processing of any required workflow requirements, and provide support for all operational processes when needed

Adheres to procedures surrounding daily office activities including but not limited to accessing workflow, reports, dashboards, and supplying report findings to appropriate staff

Performs a wide varies of duties related to maintaining, creating, and analyzing data to monitor operational processed and support management staff with report requests in the software systems

Participate in the implementation of new software and devices, if applicable

Support the Integration team and may actively participate in the transition of patient entry into the appropriate EMR software, if applicable

Prepares, compiles, and sort documents for data entry

Transcribes information, text, and data into the required applications, such as word processors, spreadsheets, and databases

Responds to requests for information and access relevant files

Maintain accurate and organized filing systems

Provide back-up assistance for other clerical positions and perform routine office support duties

Required Qualifications

High school diploma or GED

Strong verbal and written communication skills

Demonstrate ability to multi-task

Discreet and maintain HIPAA and confidentiality

Able to demonstrate problem solving skills, organizational skills, and attention to detail

Proficient in Microsoft Office Suite

Comfortable using digital hardware and software

Desired Qualifications

Associates degree preferred

1 year experience working in a clerical setting preferred

Location

Office Location: Grand Rapids, MI

Hours

8:00 AM – 5:00 PM, Monday through Friday

Pay Range

$21 — $24 USD

How We Care for You

Mileage Reimbursement

Minimum of 3 Weeks Paid Time Off for Full Time

Part Time/Per Diem also accrue Paid Time Off

Medical, Dental, and Vision Insurance

HSA and FSA options including Dependent Care

Company paid Short Term Disability

Company paid Life Insurance

401(k) with Employer Match

Pet Insurance

ID and Fraud Protection

And more...

Optimal C are is where your dedication meets a rewarding career.

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.