Order Management Coordinator

Welcome to Pioneer Square Brands , a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure mobile technology works so that people can focus on what matters.

Our Core Values:

Genuine and Respectful

Pride in Everything We Do

Excellence through Innovation

Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for a highly motivated and energetic professional with a positive attitude who desires to be part of our growing team. Competitive salaries and benefits, including profit sharing, await the successful candidate.

Title: Order Management Coordinator

Location/Set-Up: Silver City, Pasig | Hybrid Work Model | Night Shift

About the role:

This role provides operational support across order processing, inventory coordination, customer service, RMA and warranty requests, and other order management activities, ensuring accurate and timely execution of business needs.

Job Responsibilities:

Purchase Order and Sample Order creation, review, release, and transmission to the warehouse for fulfillment

Invoice inspection and timely processing

New SKU setup to distribution

Proactive inventory communication to OEM and International partners

Process RMA requests for Channel Partners

Provide first-level support for mis-shipment and over-shipment

Support all International business, including special pricing, quotes, and freight estimates

Conduct open-order review and inspection and communicate with partners

Document all recurring procedures to ensure business continuity

Understand and continually review business processes for improvement

Proactively work with the Allocation Work Group to ensure accuracy and effectiveness of the processes

Respond to customer service inquiries, including phone calls, emails, and NetSuite cases, within determined SLAs

Perform other relevant tasks as assigned

Job Qualifications:

Bachelor’s degree in Supply Chain Management, Industrial Engineering, or related field

Background or exposure to supply chain operations, inventory management, or logistics is an advantage

Strong analytical and problem-solving skills

Strong attention to detail

Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook

Excellent English communication skills, both written and verbal

Willingness to work on a night shift schedule

Willingness to work on a hybrid work arrangement in Silver City, Pasig City

Skills & Competencies:

Logical, analytical, and critical thinking

Effective written and verbal communication

Strong organization and prioritization

Self-motivated and detail-oriented

Ability to work independently and as part of a team

Ability to work effectively with internal and external customers

Adaptability to changing business needs

Ability to work under pressure and meet SLAs

High degree of accuracy and reliability

Commitment to meeting/exceeding targets and deadlines

Success Factors:

Accurate and timely processing of Purchase Orders, Sample Orders, invoices, SKUs, RMAs, and customer service requests

Effective communication of inventory and open-order updates to partners

Customer service inquiries and NetSuite cases are addressed within established SLAs

Accurate interpretation of Inventory vs. Allocation reports

Effective coordination with the Allocation Work Group and other departments

Recurring procedures are properly documented to support effective handover and business continuity

Business processes are continuously reviewed for improvement

Consistently demonstrates accuracy, reliability, responsiveness, and attention to detail