Order Specialist, Sales Velocity

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Order Specialist, Sales Velocity to join our multi-function team. Your primary purpose is to provide an effortless customer experience while monitoring sales opportunities for our Sales organization by translating the pricing and technical details into the creation of inquiries and Service Orders.

Our Order Specialist, Sales Velocity creates, moves, adds, changes, and reprices billing account change orders. You'll create and maintain accounts and data integrity in Microsoft Dynamics 365 CRM. This position works with multiple internal teams to address their requests for inquiries and orders that can range from optimization, churn mitigation to customer care.

The position is responsible for accurate records and entries which ensures correct reporting of Sales, Commissions and the business data. Candidates must be able to successfully thrive in an entrepreneurial environment and adjust to a rapidly growing and changing organization.

RESPONSIBILITIES:

Maximize customer satisfaction with Zayo products and services by creating all types of orders

Review sales orders for completeness and accuracy as required for auditing for appropriate pricing

Ensure special pricing, promotions, and discount structures have been applied, and gather missing information when necessary. Adhere to Quality assurance and industry regulatory requirements to be sure contracts, policies and procedures are in alignment with legal and regulatory definitions

Opportunity / Order Administration including creation, processing, project managing, troubleshooting and resolution on relevant order concerns

Order creation and sales opportunity closure in Dynamics, ensuring fast and accurate order submission

• •Act as a check and balance to ensure everything requested in forms are on the bid.
• •Initiate the form process postings through opportunity, inquiry, and planner task creation

​​​​​​​ ​​​Review ​inquiries and order requests, internal technology stack ownership to evaluate and identify the correct system to govern the order, ensuring seamless project handoff to implementation teams.

Strategically assess and resolve incomplete order data, ensuring accurate and timely order fulfillment in alignment with organizational standards.

Partner with Sales, Solutions Engineering, and Pricing to create client-facing quotes for Zayo services

Manage and organize customer accounts and ensure data integrity measurements are met within the Microsoft Dynamics CRM environment

Verify and ensure data integrity and accuracy within Salesforce.com CRM system

Collaborate with the Reporting and Analytics team to ensure data integrity between Salesforce and Dynamics, specifically for new revenue and churn reporting

Manage workload by seamlessly navigating between Salesforce and Dynamics, ensuring data integrity between systems

Work cross-functionally with internal departments to research and resolve account-related issues, ensuring timely and effective solutions for clients and account managers

Communicates and interacts with external customers

Real-time support for sales and other internal groups, including report building and assisting internal groups with navigation of Dynamics and Salesforce

Project manage solutions process, including escalations

• •Possess a thorough understanding of Zayo’s products and services offerings. Maintaining knowledge on the order process while staying up to date and being the subject matter expert on entrance criteria / processing / non-standard requests.
• When applicable, pass required tests and/or certifications

Ensure the integrity of Company customer records by accurately and thoroughly documenting all communication(s) with internal customers within applicable automated systems.

Identify areas of process improvement to streamline order efficiency/data loading/bulk processing/automation/integration

Keep abreast of changing technology/trends in the telecommunications industry.

Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle order conflicts to a successful resolution.

Develop and nurture strong inter-departmental communications to ensure timely resolution of customer and sales issues and concerns

Assist as a key business process owner, and sales organization liaison, in IT system development

Maintain sense of urgency and response to inquiries within established Service Level Agreements

Participate in departmental projects as needed

Perform other related duties or projects as assigned

QUALIFICATIONS:

​​Bachelor’s degree or higher with a business-related focus

Minimum of three (3) years of experience in ​Customer Service or Sales Support experience demonstrating the ability to resolve issues and to effectively interface with internal teams while researching an issue

Minimum of two (2) or more years in the Telecom industry

Strong computer skills including proficiency with Microsoft Office and database software and concepts, familiarity with data management

Demonstrated ability to use multiple database systems

Active listening and the ability to communicate effectively and professionally via phone, electronic media, and face to face interactions

Ability to collaborate effectively with a large number of business units to ensure successful customer installations

Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, technical, or schedule form, and quickly adapt to new products, processes, and technologies

• •Effective verbal and written communication skills sufficient to manage difficult interactions and facilitate conflict resolution
• •Negotiate resolutions and know when to enlist support and assistance from others

Ability to work independently or on a team, support team objectives, take initiative and promote a positive team spirit

Detail oriented with superb organizational skills and the ability to prioritize. Monitors and checks own work for accuracy and quality

Flexibility and adaptability with work schedule and demands to meet strict deadlines under moderate supervision

Estimated base salary range: $61,100 - $94,000 USD/annually

#LI-Hybrid

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• •Excellent Health, Dental & Vision Insurance
• •Retirement 401(k) Savings Plan
• •Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable a