Outbound Call Center Representative

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Shift 1 (United States of America)

Job Description:

Help save lives from the comfort of home. Candidates must reside within 30 miles of our offices in the following locations:

Arizona: Tempe

South Dakota : Aberdeen, Rapid City

North Dakota : Bismark, Fargo, Minot

Montana : Billings, Butte,

Wyoming : Casper, Cheyenne

Idaho : Coeur d’Alene, Lewiston

Texas : El Paso

Pay Range: $16.40–$17.99 per hour

We’re looking for motivated, positive, and goal-driven individuals to join our team as a Remote Donor Outreach Coordinator . In this role, you’ll connect with current and past donors, schedule lifesaving blood donation appointments, and help make a real difference in your community every single day.

If you enjoy talking with people, thrive in a fast-paced environment, and are energized by meeting goals, this could be the perfect opportunity for you.

What You’ll Do

Make outbound calls to current, past, and potential donors in a quiet, distraction free, home office space (required)

Schedule donation appointments for blood drives and donor centers (Around 90% of time is spent on calls)

Build rapport and provide excellent customer service

Encourage donors to continue supporting lifesaving causes

Ability to confidently overcome objections, think on your feet, and use persuasive communication techniques to encourage donors to commit to scheduling an appointment

Maintain accurate donor information and appointment details

Meet daily and weekly performance goals and metrics

Work collaboratively in a supportive remote team environment

What We’re Looking For

Positive attitude and strong communication skills

Comfortable spending most of the workday on the phone

Goal-oriented and motivated by performance metrics

Ability to stay resilient and professional when facing rejection

Strong multitasking and computer skills

Dependable attendance and punctuality

Ability to work independently in a remote setting

Preferred Experience

Customer service experience

Call center experience

Appointment scheduling, sales, collections, or outreach experience

Training Schedule

Paid Training – 100% attendance required

Monday–Friday

9:00 AM–5:30 PM Arizona Time

Four weeks

Post-Training Schedules

You will be assigned one of the following schedules:

Tuesday–Saturday | 10:30 AM–7:00 PM

Sunday–Thursday | 10:30 AM–7:00 PM

You will earn an additional 8% on top of your base pay for hours falling on Saturday or Sunday.

Why Join Us?

Meaningful work that impacts lives

Supportive team culture

Paid training

Stable full-time schedule

Opportunity to grow and develop professionally

Join a team where your voice, positivity, and persistence truly make a difference. Every appointment you schedule can help save lives.

Hiring Restrictions:

Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Connecticut, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.

Location:

1524 West 14th Street
#120
Tempe, AZ 85281


Job Category:

Sales / Community Outreach

Contact Information: careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.