Patient Access Representative - Therapy Services

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Patient Access Representative - Therapy Services

Location:

Frisco - Ambulatory Surgical Center

Additional Posting Details:

Monday - Friday

hours varies between 7:00 am-7:00 pm

Job Description:

Duties/Responsibilities

Manages a high volume of incoming and outgoing telephone calls

Responsible for completing assigned workqueues

Accurately schedule and re-schedule patient appointments in a timely manner

Effectively communicate and coordinate patient appointments with downstream departments

Contacts families to verify their information, insurance coverage, explain benefit eligibility, and refer families to financial counselors to enroll in financial assistance

Accurately pre-register specific data elements prior to the patients scheduled date of service

Perform all aspects of insurance verifications

Add insurance coverage and update the billing system to reflect the insurance status of the patient

Obtain authorizations and pre-certifications as required for all procedures; work with clinical staff to obtain additional clinical information for benefit review

Responsible for all correspondence from Insurance companies to be sent to HIM for scanning.

Provide clerical and administrative support as required

Create reports for tracking and trending purposes

Alter provider schedule template in electronic medical record (EMR)

Assist with departmental coverage as requested

Required Skills/Abilities

Preferred experience in medical appointment scheduling

High School education or equivalent

Preferred 2 years working in a medical office setting

Preferred experience in insurance procedures