Patient Service Specialist

Why Join Us?

SunState Medical Specialists (SMS) is proud to be a part of OneOncology in delivering exceptional, community-based specialty care across Florida. With a team of 105 physicians spanning urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, SMS is committed to providing high-quality, accessible care. Our practice continues to expand services by offering advanced radiation therapies, in-house pharmacy and laboratory capabilities, care management, theranostics, cutting-edge diagnostic imaging, and clinical research. We are dedicated to recruiting top-tier physicians to help increase access to affordable, high-quality care throughout the state.

Job Description:

As the Patient Services Specialist, you are responsible for providing administrative and general support to staff, patients and Physicians to ensure that a high quality, professional and efficient administration service is consistently provided to patients. This role is a crucial link between our patient’s and clinical teams.

Your key responsibilities:

As Patient Services Specialist, you will ensure a high level of patient service is provided including anticipating needs, maintaining patient service expectations, and reacting to feedback. You are expected to maintain a professional service which meets patient needs.

• •Customer Service
• •Monitoring and reacting to patient feedback
• •Monitoring the flow of patients and directing as appropriate
• •Answering and attending to all telephone calls in a timely manner
• •Responding to queries in accordance with the privacy policy
• •Having a breadth of service knowledge to respond to patient queries
• •Providing support to Physicians and other internal customers, as required
• •Assist with patient questions regarding billing and insurance payments
• •Maintenance and improvement of the patients’ waiting room
• •Maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
• •Dealing with people traffic, by directing vendors and visitors as they come and ensuring compliance to sign in protocols
• •Maintaining the Integrity of Patient Records
• •Scheduling Physician appointments with regard to availability & appropriate timeframes
• •Undertaking all actions to support a Physicians clinic visit, including ensuring the completeness of patient records prior to and subsequent to the visit
• •Admitting and discharging patients, prior to and following, consultation, evaluation and follow-up appointments
• •Registering new patients in a timely manner and ensuring the accuracy of personal and billing details
• •Ensuring all documentation and correspondence required for the consultations appointment is registered
• •Creating referring doctor records as required
• •Following up on referrals
• •Document management

Qualifications

• •High School Diploma or equivalent
• •Demonstrated ability in an administrative role within a busy, customer focused environment, medical preferred.
• •Handle and resolve urgent matters and time critical medical appointments
• •Strong organization and communication skills, with the ability to liaise with both internal and external stakeholders.
• •Proven experience to work effectively both independently and in a team environment.
• •Knowledge of patient billing systems and related funding mechanisms.
• •Ability to use clinical administration systems, as well as Microsoft Office software
• •Collaborative approach in working with the wider administration team and other internal customers, in line with the organization values.
• •Flexible approach to work
• •Travel as required to other centers
• •Bilingual Spanish Speaking Preferred