Patient Services Representative

Description

Rediscover Purpose with ADVENT

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Now Hiring: Patient Services Representative

Location: Pleasant Prairie, WI (with occasional support at nearby clinics)

Be the welcoming face that sets the tone for a patient's entire experience at ADVENT.

As a Patient Services Representative , you’ll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.

What You’ll Do:

• •Greet patients and accurately check patients into Electronic Health Records using established patient registration check-in and checkout protocols.
• •Review upcoming clinic schedules to ensure patient charts contain accurate insurance information and required documentation.
• •Schedule patient appointments.
• •Answer call center calls to provide overflow coverage as necessary.
• •Owns opening of clinic and closing of clinic per established guidelines.
• •Cross train in Medical Assistant duties
• •Identify, propose, and implement continual improvements to drive process efficiency, scalability and innovation within the scope of your work that enhances our ability to achieve the ADVENT vision.
• •Support the overall success of the organization and perform other related duties as requested by leadership.
• •Plan and adapt with business growth and strategy, cross-training where necessary to accommodate different situations and locations.
• •Follow all legal and compliance requirements, including HIPAA guidelines to maintain patient privacy.
• •Perform all other duties as assigned.

What You Bring:

• •Required - Minimum of 1 year experience working in a medical or healthcare setting
• •Prior insurance experience preferred
• •Strong time management skills and the ability to multitask effectively
• •Experience working with performance-based goals or metrics
• •A customer-first mindset and excellent communication skills
• •Tech-savvy with experience in Microsoft Office and Electronic Health Records
• •High attention to detail and accuracy
• •A problem-solver who thrives in a fast-paced environment
• •A positive, team-oriented attitude and strong work ethic
• •Ability to work at the Pleasant Prairie and Oak Creek clinics as needed
• •Valid driver license

Why Choose ADVENT:

• •16+ days PTO (prorated first year) + paid holidays
• •Health, dental, and vision coverage with employer-paid HRA
• •401k match & life insurance
• •Regular business hours—no nights or weekends
• •A culture that values solutions and encourages growth
• •Work in our Pleasant Prairie and surrounding market clinics when needed

Schedule: Monday-Friday, 8am - 4:30pm

www.adventknows.com