PC Tech I

Job Number:

34945

Location:

Phoebe Putney Memorial Hospital

Street Address:

417 W 3rd Ave

City, State:

Albany, Georgia

Zip Code:

31701

Department:

PPMH IS TECHNOLOGY & SECURITY SERVICES

Shift:

Days

Job Type:

Full time

Posted Date:

2026-09-18

Job Description Summary:

Responsible for day to day support of micro-computers and associated equipment for end users throughout the hospital and its affiliates. Installs, configures and troubleshoots micro-computer and associated hardware and software.

Description:

• Job Summary
• Responsible for day to day support of micro-computers and associated equipment for end users throughout the hospital and its affiliates. Installs, configures and troubleshoots micro-computer and associated hardware and software.

• Qualifications
• Associate's Degree in Computer Science or related field Required or
• Vocational/Technical Degree in Computer Science or related field. and 4 years additional relevant experience is acceptable. Required

• Work Experience
• 5 or more years experience In Computer Science or related field Required

• Licenses and Certifications
• CompTIA A+ Certification Required

• Essential Functions
• Provides frontline Tier 1 Support to end users to provide expert and creative solutions on a variety of issues including hospital based applications and Information Systems policies and practices.
• Identifies and resolves hardware and software problems to the network level, passing those more complex to the next support level.
• Installs and configures new micro-computer hardware and software in conjunction with users, vendors and other Information Systems personnel.
• Documents actions taken to resolve both Trouble Tickets and Work Orders in the Magic Service Desk software.
• Communicates with customer according to established priority scheme including, but not limited to, scheduling Work Orders within two days of receipt.
• Uses security, anti-virus and diagnostic tools in course of job performance.
• Imparts knowledge to others and promote an attitude of teamwork.
• Provides technical support, equipment orientation, limited training, and assistance to end users.
• Determines user's requirements for hardware and software and provides configuration, pricing and sourcing information to users.
• Promotes and demonstrates attitude of teamwork, caring and effective communication and rapport with coworkers, and user oriented focus.
• Demonstrates technical skill in using equipment appropriate for role.
• Understands equipment operation.
• Maintains equipment in working order. Troubleshoots equipment problems.
• Uses technology to increase productivity. Adapts to new technology
• Documents and submits required information and data in a timely fashion.
• Clearly and accurately documents designated processes, policies, products, service offerings, etc.
• Ensures that documentation is tailored to expected readers / users.
• Uses correct terminology.
• Conforms to required style and format.