People Operations, Senior Analyst

This role is required to ensure the accurate, compliant, and timely administration of employee benefits, statutory obligations, tax processes, and employee lifecycle transactions.

Position Responsibilities:

Benefits administration:

• •Compulsory Insurance (SMUI): registration new hire/ movement/ update information/ claims…
• •SMUI contribution reconciliation
• •Healthcare program
• •Annual health check-up
• •Pension registration, report and enhancement
• •Provide family status to mutual agreement cases

Operations

• •PIT declarations, tax code registration, PIT dependent registration, PIT finalization, and PIT e-Invoices.
• •Contract & Employee Documentation: e-FPT contract administration, employee letters, personnel files (P-files), and document management.
• •Offboarding Administration: Termination documentation, insurance document return, scanning, filing, and mailing.
• •Payment Administration: Process People-related payments via Lawson (Healthcare, Health Check-up, Deloitte, Social Insurance, Travel Insurance, Legal Consultants, and other vendors).
• •Labor reports, statutory submissions, employee records administration, and operational controls.
• •Support HR events, employee activities, logistics coordination, Executive Healthcare administration, and ad-hoc People Operations activities.
• •Ad-hocs

Required Qualifications:

• •3-5 years of experience in HR Operations, HR Administration, Payroll Administration, or Employee Services.
• •Hands-on experience managing: Social Insurance (SMUI) administration. Personal Income Tax (PIT) processes. Employee documentation and records management. Employee lifecycle administration. Vendor payment and invoice coordination.

When you join our team:

• •We’ll empower you to learn and grow the career you want.
• •We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• •As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .

Working Arrangement

In Office