Player Support Specialist

About our game

Taonga: the Island Farm is an immersive exploration and adventure game set on a colorful tropical archipelago.

What begins as a casual farming experience gradually evolves into a rich, multi-layered adventure. Players discover increasing depth through travel, story-driven quests, strategic battles, engaging mini-games, competitive events, and much more—transforming the game into a captivating midcore adventure with sophisticated mechanics.

We are looking for a dedicated Player Support Specialist to join our team in expanding the world of Taonga and bringing delightful experiences to our players.

Responsibilities

Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints

Managing reviews on Google Play and App Store

Moderating the game chat and social networks

Monitoring game performance (with Grafana and other tools)

Informing the developers of emerging issues

Participating in testing game updates and the game Portal, collaborating closely with QA

Collecting player feedback.

Our ideal candidate

Is fluent in English (C1 Advanced Level)

Has strong technical proficiency on both PC and mobile devices

Is ready and willing to learn and enhance qualifications, including through company-sponsored courses

Has extensive gaming experience and passion for games

Is highly self-disciplined and responsible

Has an up-to-date PC, an Android mobile device, a stable internet connection.

You will have the opportunity to showcase your skills through our test assignment.

Who you'll be working with

We are a high-performing team of professionals who thrive in a focused environment. We achieve exceptional results through rigorous planning and disciplined execution, which allows us to deliver outstanding quality while protecting our time of leisure and rest.

Gaming is an inherent part of our lives. With a wide range of tastes across genres, we keep fresh the understanding of what it's like to have fun in a game. Together we apply this knowledge to create experiences full of joy and wonder for our players.

What we offer

100% remote work (except from Russia and Belarus)

Work schedule: Sunday to Thursday, 6:00–15:00 Cyprus time (EET), including a 1-hour lunch break

Onboarding period schedule: Sunday to Thursday, 11:00–20:00 Cyprus time (EET), including a 1-hour lunch break

Shifts on public holidays based on team needs

Hourly pay rate depending on the test assignment and interview

Position as an independent contractor.