Practice Manager

Practice Manager — Philadelphia, PA

Kolmac Integrated Behavioral Health

Lead with Purpose. Build a Team That Changes Lives.

Kolmac Integrated Behavioral Health is looking for a dynamic, experienced Practice Manager to lead operations at our Philadelphia, PA location. This is a rare opportunity for a mission-driven operations leader who thrives in fast-paced healthcare environments and is passionate about delivering exceptional patient care through strong leadership and operational excellence.

Here, the Practice Manager isn't just an administrator — you're a strategic partner, a team motivator, and a change champion. We're looking for someone solution-focused, goal-oriented, and resilient: a leader who rises to challenges with clarity, compassion, and confidence.

You'll work hand-in-hand with clinical leaders and the Patient Access Director to align daily operations with Kolmac's mission — helping individuals and families heal through evidence-based addiction and behavioral health care.

If you're energized by leading teams, solving problems, and making a real difference in people's lives, we want to meet you.

What You'll Do

Operational Oversight & Practice Efficiency

Lead day-to-day clinic operations at our Philadelphia location

Keep the site clean, professional, and welcoming

Manage inventory of office, medical, and clinical supplies

Ensure smooth workflows from front desk to back office, aligned with Kolmac standards

Proactively adjust operations to maintain peak performance

Provider & Patient Access

Coordinate provider schedules and support onboarding of new providers

Monitor appointment availability and maximize same-day access

Evaluate staffing and scheduling to meet patient demand and financial goals

Manage smooth transitions during provider departures or additions

Patient Experience & Service Recovery

Serve as a key point of contact for resolving patient concerns

Drive service recovery and continuous improvement efforts

Use operational data (patient flow, no-show rates) to guide improvements

Staff Supervision & Development

Supervise all non-provider staff — training, onboarding, performance, and payroll

Coordinate staffing schedules to support efficient patient care

Partner with clinical leadership to identify training needs

Foster team engagement, development, and accountability

Lead hiring, promotion, and termination decisions

Compliance & Facility Readiness

Ensure compliance with health, safety, and regulatory standards

Uphold Kolmac's Code of Conduct and internal policies

Partner with Compliance and Legal on risk, privacy, and regulatory matters

Train staff on compliance and emergency preparedness

Financial Performance & Revenue Cycle

Oversee collection of copays, deductibles, and balances

Track cash collections, payer mix, and accounts payable

Maintain accurate financial documentation and reporting

Collaborate with centralized billing to strengthen revenue cycle performance

Leadership & Communication

Run regular team meetings on goals, updates, and policy changes

Be a visible, supportive leader who builds strong provider-staff relationships

Plus

Step in to support staff during peak times or absences

Take on other duties to keep clinics running smoothly

The Logistics

Location: Philadelphia, PA

Schedule: Monday–Friday, 10:00 a.m.–6:00 p.m.

Starting salary: Up to $65,000, with potential for more based on experience, licensure, education, and skill level

What You Bring

4+ years in healthcare office management with direct staff supervision

Experience managing a medical office or behavioral health practice

Strong interpersonal and communication skills across clinicians, staff, and patients

Sharp analytical and problem-solving abilities

Comfort with healthcare software and administrative systems

Proven leadership, motivation, and goal-setting skills

Solid grasp of healthcare finance and best practices

Strong organization and time management

Bachelor's degree preferred, not required

What We Offer

Competitive compensation

Full medical, dental, and vision benefits

Life insurance

401(k)

Tuition reimbursement

Paid professional development time

Student loan repayment program

Paid vacation time

...and more!

About Kolmac Integrated Behavioral Health

Kolmac has led the field in outpatient treatment since 1973. Patient care is at the heart of everything we do. Following the merger of Kolmac Outpatient Recovery and Concerted Care Group (CCG), we provide addiction and behavioral health treatment for individuals, families, couples, and groups across Maryland, DC, Virginia, Delaware, and Pennsylvania — and we're still growing.