Pricing Specialist-AT&T

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from anywhere in the U.S.

Must be willing to work 10am-7pm Mountain Time hours

Preference for candidate to live in Mountain or Pacific Time Zones

Role and Responsibilities

Primary functions of this role include but are not limited to:

· Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations

· You may be assigned to specific suppliers exclusively.

· Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards

· Processing deal registrations

· Segmentation and serviceability checks

· Contract creation

· Ensure accuracy of signed contract/documents, order gathering forms and LOAs

· Research where answers and solutions are unclear or unknown

· Provide resolution on first-level pricing escalations

· Salesforce opportunity, quote, and order management

· Strive for a 2-hour quote pick-up within Salesforce

· Strive for a 2-hour email response time

· Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes

· Monitor and respond to questions through company chat groups and email

· Build relationships with advisors, internal departments and suppliers

· Team coverage

· Attend regular supplier meetings and trainings

· Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors

Qualifications and Education Requirements

· Bachelor’s degree preferred

· Telecom experience 6 months+ preferred

Adaptable to constant change

Customer service background

Advanced organizational skills

Microsoft Office 365 predominantly with Outlook and Excel

Intermediate computer knowledge

Intermediate comprehension of telecom/technology carrier’s product offerings

Exceptional written and verbal skills with engaging phone presence

Preferred Skills

· 1+ year telecom/technology experience

Detail driven, ability to prioritize

Ability to work within the “grey” when things are not black and white

Self-motivated

Strong communicator - ability to have hard conversations

Personable

Team collaborator

Quick learner

Independent problem solver

Forward thinker

Additional Notes

Additional job duties and projects may be assigned. Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.