Privacy and Data Compliance Governance & Operations Manager

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Compliance Job Description:

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.

The Ideal Candidate

The ideal candidate will thrive in a fast-paced, start-up-like setting as we build a new compliance structure that aligns with the bank’s size, complexity, and risk profile. In this role, you’ll need to be strategic, tactical, collaborative and creative in your approach. You will manage day-to-day operations while also helping design and implement a forward-thinking compliance program for the future.

Beyond technical expertise, we’re looking for someone with an entrepreneurial mindset—someone who can "roll up their sleeves", takes the initiative and can anticipate needs before they arise. A comfort level with ambiguity and the ability to excel in a dynamic, evolving landscape are essential as the US Compliance team redefines the bank's compliance program and structure.

Most importantly, the right candidate is seeking an intellectual challenge, has a desire to learn, and is committed to building something impactful from the ground up. At TD Bank, you’ll have the unique opportunity to help shape the future of the bank while collaborating with a team of enthusiastic colleagues dedicated to setting new industry standards.

Department Overview:

The US Privacy Office is responsible for the development, management, and oversight of the US Privacy Compliance Program. We work closely with Risk Owners and Oversight Functions to drive a culture of compliance with privacy related laws, rules, and regulations. The US Privacy Office leads and coordinates privacy related oversight by supporting and maintaining: ​

• •Privacy Notices and Policies
• •Privacy Event Management
• •Regulatory Change Engagement
• •Monitoring
• •Training and Awareness
• •Issue Management and Reporting
• •Compliance Data Governance Management

The Privacy Data Compliance Governance & Operations Manager (US) provides advice and objective guidance/challenge for data privacy initiatives, and support privacy programs from a governance perspective. This role will:

• •Perform review and challenge on Data Privacy Impact Assessments (PIAs)
• •Assist in the remediation and reporting of privacy incident management
• •Coordinate Privacy LMS training updates and completion rates
• •Oversee the Privacy Designate Mandate including list management and access

This role will have close interaction with key personnel, including senior management, within US Compliance and US business line Privacy Designates.

Please review the preferred background & experience section below

The above details are specific to the role which is outlined in the general summary below.

Job Summary:

The Compliance Governance & Operations Manager leads the development and implementation (or lead support) of enterprise Compliance programs, including frameworks, policies, standards and development of procedures, awareness and specialized training, monitoring, reporting and information, escalation of issues and events.

Depth & Scope:

• •Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas
• •Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
• •Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
• •Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists
• •Leads cross-functional teams or projects with significant resource requirements, risk and/or complexity
• •Independently manages end-to-end functional programs
• •Uses sophisticated analytical thought to exercise judgement and identify solutions
• •Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
• •Impacts the achievement of sub-function or business line objectives within the area they are accountable for
• •Work is guided by policies and industry standards/methods
• •Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
• •Works autonomously as the lead and guides others within area of expertise

Education & Experience:

• •Undergraduate degree or equivalent work experience
• •7+ years of experience

Preferred background and experience:

• •Experience in data privacy, data governance, enterprise risk management, or regulatory compliance within the financial services industry, including the review and challenge of privacy-related assessments and controls.
• •Knowledge and understanding of the data governance and privacy best practices, including data lifecycle management, metadata management, data security classification and information protection.
• •Experience supporting data governance, data quality, data management, or related risk and control activities within a complex, multi-system environment.
• •Strong organizational skills, including prioritization across multiple concurrent workstreams
• •Knowledge of risk management environment, standards, and regulations
• •Skill in using computer applications including MS Office
• •Ability to communicate effectively in both oral and written form
• •Ability to work collaboratively and build relationships
• •Ability to work successfully as a member of a team and independently
• •Ability to exercise sound judgment in making decisions
• •Ability to analyze, organize and prioritize work while meeting multiple deadlines
• •Ability to handle confidential information with discretion
• •CIPP/US, CIPT, CDMP or equivalent certification

Customer Accountabilities:

• •Works with Compliance partners and other related groups (such as Legal and Risk) to support creation of documentation and reports required by external regulatory bodies and TD internal groups
• •Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization
• •Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees)
• •Assists Compliance team members in the use of Issues and Events system for tracking and reporting
• •Prepares summaries, presentations, briefing notes, and any other r