Product Manager – Banking Loyalty

Product Manager – Banking Loyalty

About the Role

We are a leading loyalty player in the banking segment, and this role sits at the centre of banking loyalty thought leadership. As Solutions Architect, you will be our in-house banking loyalty expert — shaping the product for banking clients, setting up the Customer Success processes that make those engagements repeatable, and partnering directly with customers to guide their loyalty growth.

This is a hands-on, customer-facing role for someone who combines deep domain knowledge with product instinct and the ability to translate client needs into scalable solutions.

Key Responsibilities

• •Enhance and shape the Xoxoday product for banking loyalty use cases, working closely with Product and Tech.
• •Guide on product features but also operational excellence that helps reduce issues
• •Define and set up Customer Success processes that ensure consistent, successful delivery for banking clients.
• •Act as a trusted advisor to banking customers, providing growth consulting that delights and retains them. This includes guiding them on growth initiatves and campaigns
• •Partner across Product, Tech, and CSM to align solution design with delivery and roadmap.
• •Bring the voice of the banking customer into product and process decisions.

What Success Looks Like (First 6 Months)

• •The product is meaningfully stronger for banking loyalty scenarios.
• •Repeatable processes are in place for onboarding and servicing banking clients.
• •Banking customers see clear value and growth from the right consulting and solution design.

Must-Have Skills & Experience

• •Deep banking loyalty expertise — proven domain knowledge of loyalty programs in the banking sector.
• •Strong client-facing persona, comfortable advising senior stakeholders.
• •Solid product knowledge and the ability to shape solutions, not just deliver them.
• •Experience defining humand and system processes that scale across multiple clients.
• •7–9 years of relevant experience.

Preferred Background

• •Background specifically in banking loyalty.
• •A track record of product vision, industry knowledge, and process definition in a client-facing capacity.