Product Operations and Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Operations and Support Specialist based in United States.

• This is a high-ownership, remote product operations role supporting an integrated hardware-software medical device used in live clinical environments.
• You will serve as a Tier 2 escalation point, investigating issues across device hardware, software, image quality, connectivity, EHR integrations, and clinical workflows.
• The role combines hands-on technical troubleshooting with product operations, customer enablement, and regulated medical device complaint handling.
• You will work closely with Product, Engineering, Quality, Regulatory, and Customer Success to resolve issues and improve the customer experience.
• Your analysis of real-world product signals will help identify recurring problems and shape future product improvements.
• You will also strengthen internal tooling, workflows, knowledge resources, and support processes as the U.S. footprint continues to grow.
• This is an opportunity to contribute to healthcare innovation at the intersection of artificial intelligence, medical technology, and frontline clinical care.