Program Management Lead – Culture Transformation

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you ready to take on an exhilarating role as a Program Manager at Kyndryl? Prepare to embark on a journey where you will be at the helm of delivering value-add transformative programs for Kyndryl and our customers. Your ultimate mission? To deliver a truly extraordinary outcome for our customers and propel our business to new heights.

As Program Management Lead – Culture Transformation you will be primarily responsible for overseeing and orchestrating efforts for the successful implementation and execution of the Growth Habits Advocate initiative. This role involves coordinating and coordinating with various functions and managing the program's milestones as part of a broader enterprise-wide effort ensuring that growth habits are effectively embedded within the firm. As an integral part of the Culture Transformation Team, you will also support initiatives to build belief and mindsets receptive to culture change, enable behaviors and sustain culture change across Kyndryl. You will support leaders, managers, individual contributors across Kyndryl through a variety of initiatives to embed our new culture – The Kyndryl Way – that drives Kyndryl to be a partner and employer of choice.

This position will collaborate across the enterprise to develop and support integrated strategies and coordinated operational plans, including stakeholders responsible for but not limited to sales, business, operations, communications, marketing, engagement, experience, recognition, talent acquisition, learning and wellbeing. Culture Transformation sits within the Kyndryl Chief Transformation Office with co-executive sponsorship by the Chief Transformation Officer and Chief Human Resources Officer.

Stakeholder Management: Identify key culture stakeholders who will play a pivotal role in Kyndryl’s commitment and ability to transform its culture, embrace and live The Kyndryl Way.

• •Plan and execute change actions and readiness interventions that drive greater levels of commitment to The Kyndryl Way and driving habits adoption that lead to desired business growth.
• •Ensure ongoing communication and updates on project progress and adopt an “interventionist mentality” to align needed resources when there are “blockers” to progress.
• •Collaborate across the enterprise to develop and support integrated strategies and coordinated operational plans, including stakeholders responsible for but not limited to sales, business, operations, communications, marketing, engagement, experience, recognition, talent acquisition, learning and wellbeing.

Communications: Support Communications and Marketing teams to broadly share enterprise culture efforts, ensuring that culture change messages and tonality are fully integrated

• •Leverage strong written and verbal communications skills to tailor messages for a variety of audiences
• •Cultivate relationships with key stakeholder groups to identify success stories of Kyndryl’s lived culture
• •Drive creative ways of engagement on building towards the firm’s culture vision

Leadership: Work with Kyndryl leaders as well as Growth Habits Advocates across the enterprise to build belief and mindsets receptive to culture change, enable behavior and sustain culture change across countries and functions.

• •Support creating thought leadership for the organizational culture change enablement strategy, design, and programming; bring innovative, cutting-edge approaches that go beyond the “typical” methodologies for culture change execution
• •Build capability of stakeholders to adopt a human-centered change management approach as developed by the Transformation Office

Enables best practices sharing among key culture influencers and stakeholders, including project outcomes with Transformation Office

Project Management & Execution Risk Management: Work with internal stakeholders to understand business issues, articulate opportunities, define success metrics, develop interventions, and implement solutions for complex, enterprise-wide projects – all to enable growth and culture-changing outcomes

• •Raise issues or risks that could adversely impact the realization of The Kyndryl Way; Develop possible solutions and mitigation plans; Articulate key risks and mitigation plans to Kyndryl leadership
• •Support and / or lead ad hoc project teams as required
• •Builds organisational commitment needed to enable the Kyndryl Way.

• Your Future at Kyndryl
• Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• •Proven track record of successfully managing complex IT projects or programs, preferably in a services business, with experience of working with customers across multiple project phases, industries and geographies
• •Expertise in cost & scope management, change control, and overall project governance
• •Experience in identifying and tracking dependent tasks across projects, proactively identifying and mitigating risks related to dependencies, and guiding effective staffing choices to leverage expertise and/or knowledge between projects
• •Proficiency with establishing program governance and management systems, managing interdependencies of various projects to develop a master schedule, cost benefit assessment and trade-off decisions, and asset and resource prioritization
• •Knowledge of business intelligence, data analysis, dashboards, business intelligence reporting, business metrics, and operational reporting
• •Ability to thrive in a dynamic agile environment, adapting to changing priorities while remaining outcome focused

Preferred Skills and Experience

• •Project Management certification such as PMP (Project Management Professional) or PRINCE2 (Projects IN Controlled Environments) or PgMP (Program Management Professional)
• •Familiarity with Agile methodologies (e.g., Scrum, Kanban) and DevOps practices
• •Experience in managing vendor relationships and contracts

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Ca