Program Specialist

Summary

The position is in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), located at the Durham VA Healthcare System (DVAHCS) Ambulatory Care Service, Durham, NC. The incumbent oversees and manages and maintains the Patient Centered Management Module system for all primary care (including but not limited to Home Base Primary Care program, Greenville, and Morehead primary care clinics) as the Principle Facility Coordinator.

Duties

Duties include but, are not limited to: Maintains full responsibility for Primary Care Management Module (PCMM) as PCMM coordinator in the primary care setting. Provides program support to the Ambulatory Care Service clinic leaderships and staff conference calls related to access, wait times, and clinic profile management. Responsible for supporting the clinic profile and PCMM based training for new Medical Clinic Directors, including how to use the LEAF portal to submit profile changes and providing new employee orientation training for providers on clinic grids, submitting time off or clinic block request and entering time for timecards. Identifies problems and makes recommendations in scheduling, quota allocation of providers and supervisory staffing and recommends alternative courses of action to ensure efficiency, economy, and balance in the operation of the Primary Care clinics. Performs clinic and data management to include analyzing, researching, computing, and providing statistical data, reports and special studies required of Primary Care Clinics and Ambulatory Care Service. Maintains and updates provider records with information required by Joint Commission on approximately 70+ providers. Sets up clinic profiles for Ambulatory Care Service primary care clinics at the Durham VA Healthcare System including Hillandale 1 CBOC, Raleigh-Clayton CBOCs, Garner VA Clinic, PRIME education clinic and Comp & Pension clinic. Serves as a staff analyst, providing direct recommendations and analysis to Primary Care leadership regarding access and capacity. Maintains the PACT model staffing report and presents data monthly to facility leadership. Acts as a resource and deep subject matter expert to clinical staff in trouble shooting of Vista and PCMM software applications associated with the Primary Care Clinic treatment area. Develops and maintains panel dashboard data, assisting management in balancing workload management. Primary Care Management Module (PCMM) Coordinator reviews PACT model data to ensure compliance with VA policy and directives, as well as identifying new program polices and procedure regarding PACT management. Assist in the annual inventory of property for the service; also assist with the preparation of requests for supplies, equipment, work orders, etc. for the department as needed. Work Schedule: Monday-Friday 8:00am-4:30pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD069150 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/05/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: performs clinic and data management to include analyzing, researching, computing, and providing statistical data, reports and special studies required of Primary Care Clinics and Ambulatory Care Service. Present findings and advisory opinions, resolve problems and concerns, make clear and concise recommendations to senior officials, and provide guidance on VHA and DVAMC specific regulations, procedures, policies, directives, guidelines and practices. Process time-keeping records in accordance with applicable rules, regulations, and policies to serve as the timekeeper for the residents and other sections in the service. Knowledge and skill in the use of computer equipment and a variety of software and databases such as Veterans Health Information & Technology Architecture (Vista), Access, CPRS, Microsoft Word, Excel, etc. to input and retrieve data and prepare a variety reports and correspondence for Ambulatory Care, Fiscal, and Quality Management. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR, Combination: Applicants may also combine education and experience to qualify at this level. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.