Public Safety Telecommunicator (Office Automation)

Summary

About the Position: Serves as a Public Safety Telecommunicator (Office Automation), dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders for Fort Gordon Directorate of Emergency Services.

Duties

• •Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
• •Provide initial incident command support until responding emergency units arrive on scene.
• •Identify nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.
• •Monitor computerized fire alarm system and other alarm systems such as Joint Capabilities Integration Development System (IDIDS) alarm systems.
• •Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
• •Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.
• •Provide emergency medical dispatching assistance to callers with medical emergencies.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. Specialized Experience: One year of specialized experience which includes: 1) answering emergency and non-emergency calls within a centralized public safety communications center; 2) dispatching appropriate police, fire or emergency medical assets using computer-aided dispatch capabilities; and 3) assisting with performing crisis intervention with distraught callers. This definition of specialized experience is typical of work performed at the next lower grade/level in the Federal service (GS-06).