Regional Director, Customer Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Regional Director, Customer Support based in the United States.

This senior leadership role oversees a regional or large multi-team customer support organization responsible for delivering exceptional service at scale. You will lead managers and senior leaders while owning operational performance, customer outcomes, and strategic execution across the region. The role combines deep support expertise with strong business judgment, executive communication, and cross-functional leadership. You will drive performance against SLAs and KPIs while strengthening escalation management, incident response, and continuous improvement practices. Close collaboration with Product, Engineering, and senior leadership will help identify systemic issues and improve the customer experience. This is an opportunity to shape support operations, introduce new efficiencies, and build a high-performing organization in a fast-paced technology environment.