Robotics Service Power User (human)

You are part of the service engineer team and report to the service engineer lead. You spend Mondays with the service team and Tuesday to Friday in the business unit of your product, and you join the daily service meeting every morning.

Your mission & challenges:

Your responsibilities, in order of priority:

1. Service manual & training

Create and own the service manual for your product: maintenance routines, repair procedures and spare parts

Create and update service training content for the NEURA Academy and deliver service trainings

2. Product expert

Act as the central point of contact for service engineers on complex topics (L2/L3 support) and follow up escalations until they are resolved

Stay current on HW/SW revisions, known issues and fixes

Verify new features and software releases from a service perspective before rollout, and contribute to release notes and compatibility checks

3. Voice of service

Collect and analyze field data: failures, recurring issues, repair times and spare parts

Provide structured serviceability feedback to development and product owners

Define and standardize service processes (e.g. maintenance routines, escalation paths) and document them for the service team

4. Troubleshooting & repair for the BU

Support complex troubleshooting and repair of the product within the business unit

Take part in occasional field deployments to stay hands-on

Represent service in design reviews and release decisions of your business unit

Make sure spare parts, service tools and diagnostic procedures for your product are defined and available before market launch

What we are looking for

Must-have:

Completed technical vocational training or degree (mechatronics, electrical engineering, robotics, or comparable)

Experience in technical service, commissioning, or an applications environment

Experience in creating service documentation or training material

Able to explain complex technical topics clearly, in writing and in training sessions

Confident in reading technical drawings and electrical schematics

Ability to formulate technical feedback in a structured and solution-oriented way

Understanding of software release processes and versioning

Experience in creating or optimizing technical processes and standards

Independent, documentation-driven way of working

Clear and confident communicator with experience working closely with field teams and development to deliver reliable, high-quality outcomes.

Hands-on troubleshooting experience

Good language skills in German and English

Willingness to travel for field deployments. A valid European driver’s license

Nice to have:

Experience with ROS/ROS2 and with collaborative, mobile or humanoid robotics

Comfortable working with ticketing/documentation systems (e.g. Jira, Confluence) to structure and track service knowledge