Sales Coordinator

About NowPurchase

Building the future of Metal Manufacturing!

NowPurchase is transforming the $140B metal manufacturing industry—the backbone of infrastructure, transportation, and industrial growth. We are building India’s most trusted digital procurement platform for metal manufacturers while creating an operating system that makes procurement smarter, faster, and autonomous.

We are a growing team of 150+ professionals with a strong PAN India presence, supported by multiple offices, warehouses, and processing units, enabling seamless nationwide operations.

Having worked with 250+ foundries across India, we’re now scaling aggressively—across regions, products, and value-added solutions. Our momentum has been recognized globally and nationally, including:

Financial Times High-Growth Companies Asia-Pacific (2024 & 2025)

India’s first-ever ESOP buyback by a B2B commerce startup (2024)

Innovative Startup of the Year – Eastern Leadership Awards 2025

Dun & Bradstreet Startup50 Award

Deloitte Technology Fast 50, India (2025)

What the Role Looks Like

Ensure seamless execution of orders from confirmation to delivery

Coordinate with internal teams and clusters for smooth operations

Track stock availability and ensure timely restocking

Monitor dispatch and handle urgent delivery requirements

Manage first-level issue resolution for customers and internal teams

Maintain ownership and visibility of all open issues

Job Description

Role: Sales Coordinator

Department: Sales

Experience: 2+ Years

Location: Kolkata

Qualification: Graduate

Language Requirement : English and Hindi

Job Summary

We are looking for a detail oriented and execution driven professional to manage order lifecycle, coordination, and issue resolution across categories. The role requires strong ownership, cross-functional collaboration, and the ability to ensure timely delivery and customer satisfaction in a fast-paced B2B environment.

Key Responsibilities

1. Order Lifecycle Management

Track and manage orders from confirmation to final delivery

Ensure timely execution and proactive follow-ups at every stage

Coordinate closely with internal teams to avoid delays

2. Cross-functional Coordination

Work with cluster teams, procurement, operations, and logistics teams

Ensure alignment between demand, supply, and execution

Facilitate smooth communication across departments

3. Stock Management & Availability

Monitor stock levels and ensure timely restocking

Coordinate with supply teams to maintain material availability

Highlight potential stock shortages proactively

4. Dispatch & Delivery Management

Track dispatches and ensure on-time deliveries

Coordinate urgent deliveries and resolve logistical challenges

Ensure accurate and timely delivery updates

5. Issue Tracking & Resolution

Handle first-level resolution of wrong material and quality complaints

Track all open issues with clear ownership, timelines, and next steps

Ensure timely closure of issues to maintain service quality

6. Escalation Management

Escalate issues only when unresolved, repeated, high-value, or commercially critical

Provide clear context and action plan during escalations

Work towards minimizing repeat issues through process improvements

Skills & Experience We’re Looking For:

Must-Have

Strong coordination and follow-up skills

Good communication and interpersonal skills

High ownership and problem-solving ability

Experience in operations/sales coordination or order management

Ability to work with cross-functional teams

Basic proficiency in Excel / Google Sheets

Good-to-Have

Experience in B2B, manufacturing, or supply chain environment

Exposure to inventory or dispatch operations

Familiarity with CRM or order tracking tools

Hiring Process

• •HR Screening
• •Functional Interviews
• •Final Discussion with Leadership