Seasonal Security Supervisor - Part Time (Day Shift)

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become a Security Supervisor. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Security Supervisor is responsible for ensuring the safety and security of guests, team members and Company assets. The Security Supervisor oversees, directs, trains and manages the performance of the Security team members. Acts to protect and safeguard assets of guests, team members and the company. Delivers excellent guest service in accordance with Oaklawn's Core Values and Standards of Behavior. The following and other duties may be assigned as necessary:

Ensures compliance with operational procedures for activities such as guest service standards, fire prevention, emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel inside and outside the facility, and responding to accidents and criminal acts inside and outside the facility

Supervises security officers assisting with guest interactions and transactions as needed

Ensures compliance with all regulatory controls

Ensures the enforcement of state casino laws including (but not limited to) the identification and removal of underage persons from the casino floor

Responds to verbal and/or physical altercations and applies or directs the appropriate measures to resolve the situation

Adheres to scheduling and coordinates with manager any scheduling concerns

Enforces internal control policies and procedures

Enforces compliance with underage gambling and drinking laws

Conducts regular security post inspections

Prepares security incident reports and maintain security logs

Ensures security team members adhere to uniform dress and grooming standards consistent with department and company standards

Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

Patrols (on foot) designated areas to prevent theft, violence, safety issues and hazards

Ensures locked areas remain secure by performing door checks

Responds to all security calls and alarms in a timely manner. Operates communication equipment properly, safely and according to company policy and procedure

Performs escorts of company funds in a safe, secure, timely, and proper manner

Provides assistance, directions, and answer questions as needed in a professional courteous manner

Stays informed of and follows safety and emergency action protocol

Completes all Security department paperwork in a timely and efficient manner

Knowledgeable of and consistently follows Oaklawn policies and procedures as well as appropriate local, state and federal regulations

Communicates effectively with all levels of Oaklawn team members and guests

Performs work in a safe manner and always maintains a safe environment for fellow team members and guests

Maintains strict confidentiality

Maintains a positive and professional image for Oaklawn at all times when performing duties or representing Oaklawn and encourage others to do the same

Maintains an attitude and philosophy consistent with the company Core Values and Standards of Behavior with internal and external guests

Regular punctual attendance

Ability to work required overtime

Ability to handle several tasks at the same time

Ability to lead by example and act as a ethical and positive role model

Ability to maintain a calm, professional and friendly demeanor in all situations

Ability to provide sound and measurable backup to support any/all recommendations for change

Able to maintain the highest level of confidentiality

Able to quickly adapt to changing priorities

Superior guest service and interpersonal skills

Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations

Excellent communication and problem solving skills

Highly organized and detail oriented

Knowledge of Gaming Commission policies, procedures and guidelines

Knowledge of gaming, federal and state reporting requirements

Strong computer skills

Other duties and responsibilities as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

High school diploma or equivalent

3+ years security or similar experience preferred

2+ years supervisory experience

Guest service experience is a must

Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Ability to maintain a calm, professional and friendly demeanor in all situations.

Ability to handle and defuse hostile, intoxicated or upset individuals professionally and calmly.

Ability to use a hand-held radio for communications.

Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

Manages work procedures and expedites workflow.

Provides coaching and counseling to team members.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must possess a valid driver’s license and have acceptable driving history as determined by Oaklawn’s auto insurance carrier.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.