Security Officer (Mon - Fri, 6pm- 10pm)

Job Overview

The Security Location Manager is responsible for the daily management of several parking facilities. This position delivers company, client, and customer expectations by ensuring the facility is operating in accordance with company policy and client expectations. This person is also responsible for managing the performance of the hourly workforce assigned to the facility. This position does require a security license and driver's license.

Key Responsibilities

Always maintains proper staffing levels to ensure customer service and operating standards are met through scheduling and managing on-call employees

Collects deposits and reports daily revenue on a consolidated basis and reviews cahier reports for accuracy and completeness on a daily basis

Directly oversees all day to day activities associated with opening, managing, and closing the facility

Ensures Officers correctly fill out all necessary paperwork including daily activity reports, Maintenance reports and incident reports.

Ensures the facility is operating in accordance with company policy including revenue control, equipment maintenance, proper and accurate signage, and internal audit scores

Ensures the facility’s safety and security for guests and employees by reviewing maintenance checklists and conducting periodic safety audits as directed by the company’s Safety Manual

May be asked to fill in for front line associates during their absences

May be asked to meet with the property’s client contact on as needed basis

Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and collected on a timely basis and responds to corporate account requests and concerns

Report incidents to ParkX Management in a timely manner (Phone and Track Tik Report)

Responsible for documenting Incident Forms and conducting incident investigations as directed by his/her Senior Operations Manager and/or the Corporate Office

Responsible for resolving those customer concerns that are escalated to his/her attention by the facility’s front-line associates

Train new officers (Track Tik, Barnacle, Patrol rounds)

Perform other duties as assigned

Qualifications

High School Diploma

Must be certified security officer by the state of Virginia

Minimum of at least 1 year experience in customer-service related field

Valid driver's license without major violations

Flexibility to work after hours and weekends, as needed

Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships

Strong sense of urgency

Strong problem-solving, time management and communication skills

Must be highly credible and trustworthy, and operate with high degree of integrity

Must hold oneself and others accountable and strive for a high level of excellence

Must have a positive, can-do attitude and be able to fuel growth and innovation

Must be customer-focused and results-oriented

Must want to continuously learn and develop

Exceptional oral and written communication, active listening, and organizational skills

Ability to establish strong working relationships with others in team setting

Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment

Self-directed and able to work independently, with minimal supervision

Physical Demands & Work Environment

Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch, twist, and/or reach

Push, pull or lift up to 50 pounds

Continuous repetitive motions

Work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or hazards, around dust and/or mite hazards, around chemicals and bio-hazards

Benefits

• Compensation:
• Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

• Career Development
• - Opportunities for Advancement within our expanding portfolio
• - Annual Professional Development Funds to fuel your growth

• Employee Perks (to name a few):
• - Free Parking and EV charging
• - Parental Leave Program
• - Enjoy a Friendly Work Environment that values collaboration

*Note benefits vary depending on the function of your role

The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.

At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.

You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.

Virginia Compensation Range

$18 — $18.50 USD