Senior Account Manager (Media)

Captify, now part of Verve Group, is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of Google, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world’s biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota—without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.

What we're looking for

We are seeking a dynamic and client-focused Account Manager to join our team.

The Account Manager will act as the primary point of contact between clients/agencies and internal teams, ensuring seamless coordination and successful delivery of campaigns aligned with client objectives and KPIs.

This role requires strong client relationship management, excellent organisational skills, and commercial awareness. You will be responsible for managing multiple projects across omnichannel digital campaigns, including OLV, Display, and CTV, ensuring high-quality execution and consistent communication across all stakeholders.

This is a hybrid position with three days per week in our London Office (Covent Garden).

What you’ll be doing:

Client Relationship Management

Build and maintain strong day-to-day relationships with clients with a key focus on retention

Understand client campaign objectives, campaign goals and brand positioning

Act as the primary point of contact for all campaign related communications such as campaign set ups, troubleshooting and identifying oppurtunities

Support senior team members in delivering quarterly business reviews (QBRs) and strategic account reviews

Manage client expectations and ensure high levels of satisfaction

Campaign & Account Management

Own the end-to-end campaign lifecycle, including internal briefing, checking accurate trafficking and QA, support for trader optimisation, in-flight reporting, and post-campaign analysis.

Coordinate campaign delivery across internal teams ensuring timelines, budgets, and objectives are met

Monitor campaign performance and provide actionable insights through weekly reporting and PCAs

Maintain accurate account documentation including briefs, status trackers, and campaign summaries

Consitently identify opportunities for account growth and upselling services

Internal Collaboration

Act as the central point of contact between external clients and internal departments (Trading, Ad Ops, Creative, Insights, etc.)

Help to idenity internal platform gaps, challeneges or client needs

Ensure internal teams are aligned with client expectations and deliverables

Experience using programmatic platforms (DSPs/SSPs) for campaign delivery and reporting

Experience using CRM and reporting tools such as Salesforce

Experience using data visualisation platforms like Tableau (or similar)

Ability to interpret campaign performance data and translate it into clear, insight-led recommendations and client-ready presentations (PCA decks)

What you need to be successful:

1-2+ years of experience in account management and/or client services, preferably within a media, advertising, or agency environment

A good understanding of the digital advertising ecosystem, including media types and buys

Experience supporting or managing omnichannel campaigns across digital channels (e.g. display, online video, and rich media formats)

Excellent communication, presentation, and stakeholder management skills, with confidence in client-facing situations

Strong organisational skills with the ability to manage multiple clients, deadlines, and internal stakeholders simultaneously

Comfortable working in fast-paced, deadline-driven environments with competing priorities

Proficiency in Microsoft Office and Google Workspace (especially Excel/Sheets and PowerPoint/Slides for reporting and presentations)

What We Offer

Just a few of the benefits waiting for you at Verve:

Stay healthy with our Bupa HealthCare Plan with easy access to medical care

Support your long-term financial security with our Aviva Corporate Pension Scheme , with Verve contributing 3% of your qualifying earnings

Pick what matters most to you in our Personalized Benefits Platform, with a budget of £50/month

Recharge with 25 paid vacation days + 3 Wellness days throughout the year, in addition to the public holidays

Boost your professional knowledge with our annual training budget & internal webinars … and even more reasons to join us!

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Verve processes your personal information and how you can exercise your rights.
• If you are located in the EU or UK visit our privacy policy to understand how Verve processes your personal information and how you can exercise your rights.

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