Senior Associate, Strategy & Operations

Senior Associate, Strategy & Operations

New York, NY

About Manifest

Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office — enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.

About the Role

The Fulfillment Strategy team owns a wide surface across productivity, supply, and service quality — and needs an execution-focused generalist to keep high-priority work moving. Right now, senior team members are bottlenecked because ambiguous problems require immediate analysis, process design, and follow-through that no one has capacity to own. You'll serve as a force multiplier: diagnosing problems, structuring solutions, and driving them through to measurable impact. This role moves across initiatives rather than sitting in a narrow function.

What You’ll Do

Investigate operational breakdowns and identify the root process, data, or ownership gap

Map and redesign workflows across intake, case production, quality, and internal ops

Build lightweight tools, dashboards, automations, and monitoring mechanisms

Track initiatives from launch through adoption and measurable outcomes

Conduct analyses that surface the team's highest-leverage opportunities

Respond quickly when service risks, capacity issues, or new business requirements emerge

Coordinate across Legal, Product, Engineering, Data, and Client teams to move work forward

What We're Looking For

Must-haves:

2–4 years in operations, consulting, or an analytical generalist environment

Comfortable working directly with data to diagnose problems and structure solutions

Able to make progress without perfect instructions or clean data

Strong written and verbal communicator who can bring structure to ambiguous work

Proficient with modern AI tools to research, prototype, and automate faster

Nice-to-haves:

Experience at an early-stage startup or high-growth company

Familiarity with workflow automation or lightweight tooling (e.g. Zapier, Notion, SQL)

This is for you if....

You want broad ownership and move faster when given less structure, not more. You find satisfaction converting messy operational problems into documented, repeatable systems. You're energized by working across teams and functions rather than a single domain.

This is not for you if....

You need a clearly scoped role with stable, long-term project ownership. You prefer to hand off execution once analysis or recommendations are complete. You're earlier in your career and still building comfort with ambiguity and independent prioritization.