Senior CRM Technical Developer

Who We Are

VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

About the Role:

We are looking for a Senior CRM Technical Developer to join our CRM & Loyalty team based in Lisbon, Portugal , focusing on the development and maintenance of CRM platforms built on Microsoft Dynamics 365 for an enterprise client in the beverage/FMCG sector. The role combines technical development with direct client support in a continuous delivery environment with tight deadlines.

Responsibilities:

Development and maintenance of CRM platforms using HTML and CSS, integrated with Microsoft Dynamics 365

Building and implementing technical CRM campaigns (email, automation), ensuring adherence to the campaign schedule

Direct technical client support, including incident resolution and ad-hoc optimizations

Development and optimization of content in D365 (content blocks, templates)

Collaboration with content and marketing automation teams

Identification of technical improvement opportunities that support the expansion of the client service scope

Requirements:

Solid experience in HTML and CSS applied to CRM/email marketing platforms

Previous experience with Microsoft Dynamics 365 (mandatory)

Experience working directly with enterprise clients, within an agency or client-side environment

Autonomy and strong priority-management skills under tight deadlines

Fluent level of English (international environment)

Authorized to work and reside in Portugal.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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