SENIOR EXECUTIVE, STUDENT FINANCE OPERATIONS - FINANCE OFFICE

[What the role is]

This is a 2-year contract position as a Senior Executive in the Finance Office.

The Senior Finance Executive is responsible for supporting student finance operations, including billing, fee collection administration, bank reconciliations, financial assistance scheme processing, student refunds, and financial record management. The incumbent will manage and respond to enquiries from both internal and external stakeholders, provide supporting financial documentation, and oversee communications through the common student finance email mailbox. The role requires the ability to handle a high volume of enquiries and transactions efficiently, ensuring accurate and timely resolution within established service standards and deadlines.

[What you will be working on]

Your responsibilities will include, but are not limited to, the following:

1. Student Finance Operations

Manage student finance operations throughout the student lifecycle, including fee billing, collections, student account maintenance, adjustments, and refunds.

Administer sponsorship arrangements, financial schemes and education loan schemes, including billing, collections, repayments, organization account maintenance and reconciliation activities.

Prepare and issue student finance communications, including fee vouchers, financial scheme information and outstanding fee reminders.

Manage and update student finance digital resources, including websites, FAQs, instructional videos, and the Fin_Student mailbox.

Perform bank reconciliation and monitor student-related collection activities to ensure timely and accurate receipting and follow-up of outstanding items.

Maintain accurate records and documentation to support reporting, governance, audit, and operational requirements.

Handle any other duties as assigned from time to time.

2. Stakeholder Management

Handle enquiries from students, parents, organisations, external and internal stakeholders, including financial assistance, fee-related matters and complex cases requiring review and follow-up.

Work closely with departments and organisations to advise and resolve student related matters.

Respond to audit queries and provide supporting documentation.

3. Process Improvement & Digitalisation

Support system upgrades and digitalisation projects, including testing, implementation and change management.

Participate in process improvement, automation and system enhancement initiatives to improve service delivery, productivity and operational effectiveness.

[What we are looking for]

Minimum 2 years of relevant experience in finance, accounts receivable, student finance, or administrative operations will be an advantage.

Proficient in Microsoft Office applications, especially Excel, Word and Powerpoint.

Good interpersonal and communication skills, with a customer service-oriented mindset.

Good problem-solving skills in identifying issues, assess information and follow through to resolution.

Ability to handle high-volume transactions accurately and efficiently .

Able to work independently as well as collaboratively in a team environment and manage competing priorities during peak periods.

Familiarity with bank reconciliation processes and financial transaction analysis.

Open to learning and adopting new technologies and digital solutions, and innovative work practices to drive continuous improvement and enhance customer service.