Senior Manager, IT Delivery – Enterprise Communications & Agentic AI Platforms

Leads the strategy, delivery, and ongoing evolution of enterprise technology platforms that drive client engagement, operational excellence, and AI-powered innovation. Responsible for defining vision, roadmap, and execution across transactional communications and Agentic AI capabilities while leading high-performing product and engineering teams. Partners with business and technology stakeholders to deliver scalable, secure, and customer-focused solutions that generate measurable business value.

Responsibilities:

Defines and executes technology strategy, roadmaps, and investment priorities aligned to enterprise and business objectives.

Partners with business, digital, marketing, operations, and technology leaders to identify opportunities for innovation and transformation.

Serves as a trusted advisor to senior stakeholders on customer engagement technologies, platform strategy, and AI-enabled solutions.

Promotes a product-centric culture focused on business outcomes, customer value, and continuous improvement.

Leads multiple product and engineering teams responsible for enterprise communication and AI platform capabilities.

Drives delivery of scalable, resilient, and secure solutions leveraging Salesforce Marketing Cloud, AWS, enterprise data platforms, and modern AI technologies.

Oversees platform modernization initiatives that improve customer engagement, personalization, automation, and operational efficiency.

Establishes priorities, manages funding and resources, and ensures successful execution of strategic initiatives.

Monitors business outcomes, delivery metrics, and platform performance to inform investment and roadmap decisions.

Leads the development and adoption of enterprise AI capabilities, including Generative AI and Agentic AI solutions.

Partners with product and business leaders to identify and prioritize high-value AI use cases that improve productivity and business outcomes.

Drives responsible AI practices, governance standards, and scalable platform adoption across the organization.

Builds, leads, and develops high-performing teams of product managers, engineers, architects, and technical leaders.

Fosters an environment of collaboration, innovation, accountability, and continuous learning.

Develops organizational capabilities across cloud engineering, digital platforms, marketing technology, and AI solutions.

Coaches leaders and team members while promoting engineering excellence and operational discipline.

Qualifications:

Undergraduate degree in Computer Science, Information Systems, Engineering, or a related field, or an equivalent combination of training and experience.

Ten or more years of experience leading the delivery of enterprise-scale technology solutions.

Five or more years of people leadership experience managing technical, engineering, or product teams.

Experience leading Agile product delivery organizations and cross-functional teams.

Experience delivering customer engagement, digital platform, cloud, or enterprise technology solutions.

Knowledge of cloud technologies, modern software delivery practices, and AI-enabled platforms.

Strong stakeholder management, communication, and executive presentation skills.

Demonstrated ability to balance strategic vision with operational execution and delivery excellence.

Additional Qualifications:

Experience with Salesforce Marketing Cloud, customer engagement platforms, personalization technologies, or marketing technology ecosystems.

Experience leading cloud-based solutions and platforms leveraging AWS.

Experience delivering Generative AI, Agentic AI, intelligent automation, or enterprise AI platforms.

Familiarity with AWS Bedrock, large language model (LLM) technologies, and AI orchestration frameworks.

AWS, Salesforce, AI, or related industry certifications.

Experience driving large-scale platform modernization and digital transformation initiatives.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.