Senior Manager, Knowledge Management Strategy & Enablement - Evernorth

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Knowledge Management Strategy & Enablement - Evernorth based in the United States.

• This is a strategic people-leadership role responsible for advancing knowledge management across customer and coverage review operations.
• You will lead a team that creates, governs, maintains, and continuously improves operational knowledge assets.
• The role combines knowledge strategy, content governance, operational readiness, and stakeholder leadership in a complex, highly regulated environment.
• You will ensure information is accurate, accessible, actionable, and optimized for both employees and AI-enabled experiences.
• Working across Operations, Training, Quality, Product, Technology, and Enablement, you will translate business needs into scalable knowledge solutions.
• Your leadership will help teams adapt to change faster, improve service delivery, and make better use of reliable information in the flow of work.