Senior Manager – Product & Lifecycle Management

Job Summary

• The Senior Manager – Product & Lifecycle Management will lead a consolidated capability bringing together Kitting
• Operations and Product Support / Business Operations. The role will build a cohesive, scalable organization with strong
• operational delivery, stakeholder management, talent development, process integration and continuous improvement
• across product and lifecycle-related activities.

Job Description

Senior Manager Product and Lifecycle Management

About Medline

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Ill., the company employs more than 45,000 people worldwide and operates in more than 100 countries. To learn more about how Medline makes healthcare run better, visit www.medline.com .

Medline India

Medline India was established in 2010 in Pune as Global Capability Center to support Medline, headquartered in Illinois, USA. Over the years, it has grown into a 1,800+ strong team of technology, finance, and business support professionals who contribute to Medline’s global mission: to make healthcare run better. Medline India offers a dynamic and collaborative work environment with ample opportunities to learn, innovate, and grow. With a highly engaged and empowered team, Medline India plays a vital role in driving business excellence and supporting healthcare systems across the globe.

Job Summary:

Lead and integrate a global operations capability supporting the lifecycle of healthcare products and procedure kits, from product and component setup through controlled changes, commercial enablement, inventory management and discontinuation. The role connects product information, technical documentation, supply chain execution and business analytics to improve product availability, data quality, turnaround time and financial outcomes.

The Senior Manager will lead through managers and team leaders, establish a common operating model across the combined teams, and partner with global Product Management, Supply Chain, Commercial, Quality and Regulatory, and Technology leaders. The mandate includes building specialist talent, delivering reliable operations, and converting analytics, automation and AI opportunities into measurable improvements.

Business scope

· Kitting and lifecycle operations: new and revised kit setup, bill of materials maintenance, component changes, kit activation and closure, discontinued business, inventory disposition and lifecycle exceptions.

· Product information and technical support: product master data, technical data sheets, labeling and instructions for use support, packaging information, translations, product cross references and controlled documentation.

· Commercial and supply chain enablement: quotations and pricing support, vendor and sourcing administration, product availability and backorder insights, tender information and coordination across product divisions.

· Analytics and transformation: business intelligence, product and component analysis, workflow automation, project governance, process standardization and capability expansion.

Responsibilities:

Product and lifecycle accountabilities

Kitting and lifecycle operations

· Own service delivery for kit and component setup, bill of materials changes, revisions, activation and closure. Establish checks that keep approved product, quotation, packaging and system information consistent across handoffs.

· Coordinate new, revised and discontinued business with Product Management, planning, manufacturing, purchasing and customer-facing teams. Manage dependencies, exceptions and escalation to protect continuity of supply.

· Lead the operational response to excess, obsolete and expiring inventory, component shortages, revision runout and customer cancellations. Use analysis to recommend transfers, returns, purchase order actions or disposition for approval by the accountable business owner.

Product data and documentation

· Establish ownership and quality controls for product attributes, descriptions, packaging hierarchies, images, component data and cross references. Resolve data defects at source and maintain consistency across product information and ERP systems.

· Oversee technical data sheet creation and updates, labeling and artwork coordination, instructions for use documentation, translation workflows and document publication. Maintain version control, traceability and evidence of required reviews.

· Strengthen controls for product changes, component discontinuations and related document updates so that approved changes reach the affected systems, users and downstream processes.

Technical and product development support

· Lead the assigned support for supplier information, product specifications, sample review coordination, packaging study documentation and project milestones. Ensure requirements, acceptance criteria, dependencies and outstanding decisions are clearly documented.

· Partner with Product Management, Quality and Regulatory specialists on technical reviews and change decisions. Exercise approval authority only within formally assigned responsibilities and approved procedures.

Commercial and supplier enablement

· Oversee quotation and pricing administration, component cost and margin analysis, product replacement information, tender responses and product documentation requests. Ensure business recommendations use validated information and reach the authorized decision maker.

· Direct assigned vendor setup, vendor data maintenance, purchasing support and pricing or invoice exception workflows. Improve coordination with Procurement, Finance and global commercial teams.

· Improve availability and backorder support by connecting inventory, production schedules, component constraints and product alternatives. Ensure customer-facing responses reflect approved product information and reliable supply assumptions.

Transformation and leadership accountabilities

Business analytics and decision support

· Build a prioritized analytics portfolio covering inventory exposure, expiry and obsolescence, component shortages, kit revisions, product availability, quotation economics, margin drivers and time to market.

· Translate business questions into data requirements, agreed definitions and actionable dashboards. Challenge data quality, assumptions and analytical conclusions, and ensure insights lead to documented decisions and follow-up actions.

Automation and AI

· Sponsor process simplification and automation using suitable tools such as Power Automate, Power Apps, Power BI, RPA and system integrations. Define requirements, controls, testing, adoption and support arrangements with Technology partners.

· Develop AI use cases for extracting and validating product information, comparing document versions, assisting product cross referencing, summarizing exceptions and supporting stakeholder queries. Define evaluation criteria and human review for technical, quality and regulatory content.

· Own the business case and benefits realization for each initiative. Establish a baseline, measure capacity released and improvements in quality or cycle time, and validate financial benefits with Finance while accounting for delivery and ongoing support costs.

People and capability leadership

· Lead managers, team leaders, analysts and domain specialists across the combined portfolio. Define accountabilities, performance expectations, succession coverage and decision rights at each level.

· Build specialist career paths in product lifecycle operations, product data, technical documentation, analytics and automation. Recruit and develop talent capable of taking on more complex global responsibilities.

· Create a common culture of ownership, pro